Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

Customer service?!

Can't access any data, 15 years of my entire life's logins, including crypto wallet info. Sent support requests everyday for 4 or 5 days with no response. Online help either doesn't work or has made things worse. After 15+ years I expected better. Very annoyed...

windows

4 Replies

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    @ValentinoLeo My mistake, sorry! I was looking at a different part of your profile. I can see you're in conversation with my colleague, so I'll close this thread to keep things in one place.

  • Anonymous's avatar
    Anonymous
    3 years ago

    Thanks. And I did confirm email...

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @ValentinoLeo

    I can see that we've received your message and have replied. Each new email you send us puts you at the back of the queue, because we work from oldest to newest, so I'll ask a colleague to follow up with you as soon as they can.

    ā€” Grey

  • Anonymous's avatar
    Anonymous
    3 years ago

    Please respond to my email as well as this thread.