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Former Member's avatar
Former Member
3 years ago

Database Backup Failed every 5 minutes or so

I was on 1Password 7.x... I started seeing this pop-up roughly few minutes and I have no clue why it started. It seems to continue to do this despite a reboot. In an effort to believe may...
macos
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
6 months ago

Did you receive a Support ID by return email? If so, can you share it?

ronwlim's avatar
ronwlim
Occasional Contributor
6 months ago

No reply. Sent it at 8:39am pt.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    6 months ago

    Excellent. Let us know if anything else crops up. Hopefully, it's smooth sailing from here on out. 

  • ronwlim's avatar
    ronwlim
    Occasional Contributor
    6 months ago

    Tommy,
    Thanks... I think that did it!
    -Ron

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    6 months ago

    I can't guarantee the following will help without seeing the report. It should, but the report would help me be certain. At a minimum it will cause no harm as we're only working with older parts of 1Password 3 that no longer exist in modern versions of 1Password. You likely have a remnant of code from 1Password 3 remaining on your system causing the trouble.

     
     1. Open Finder and select **Go to Folder…** under the Go menu.
     
     2. Enter this text (copy & paste; make sure to include the tilde) and press the Return (Enter) key:
     
    `~/Library/LaunchAgents`
     
     3. In the Finder window that opens, delete this file (if it exists): * **The name must match exactly as shown**
     
    `ws.agile.1PasswordAgent.plist`
     
     4. Select **Go > Go to Folder…** again and enter:
     
    `~/Library/Application Support/1Password`
     
     5. In the Finder window, delete this folder:
     
    `Agent`
     
     6. Empty Trash, then restart your Mac.
     
    * **Do not delete any files or folders except the ones explicitly mentioned above.**
  • ronwlim's avatar
    ronwlim
    Occasional Contributor
    6 months ago

    I just resent from a gmail address. To answer your questions...

    1. I believe I did use 1Password3
    2. Yes, my 1Password is subscription based through the Apple App Store.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    6 months ago

    Let's not get hung up on the email. We can try to help here in the community. We'll just need to ensure no private details are shared. Do you feel comfortable answering the following? 

    1. Did you ever use 1Password 3?
    2. Are you now using a membership? If so, is all of your data present on 1Password.com or other region?
  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    6 months ago

    Sorry, nothing arrived in the form of a reply. Do you have an alternate email address you can send from? 

  • ronwlim's avatar
    ronwlim
    Occasional Contributor
    6 months ago

    Did you receive my reply?

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    6 months ago

    I sent an email message to you. If you receive it can you reply to me there? 

    Thanks,

  • ronwlim's avatar
    ronwlim
    Occasional Contributor
    6 months ago

    It was sent from the same email, but I just re-sent.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    6 months ago

    Could I trouble you to send it again? Please be sure to send it from the same email address as your community account that way I can search for it. That's unless you get an auto-reply. If so, provide that number.  

    Thank you,