Forum Discussion

Former Member's avatar
Former Member
4 years ago

Desktop App not synchronizing...

I've been dealing with this for a while and keep waiting for it to be fixed in an update, but it just still doesn't work. Whenever I go to update anything in the desktop app it never seems to synchronize with the web version or browser plugin. Whole new entries are never sync'd up. Can I send someone logs to see what is going on?

Thanks!!
Jason

1Password Version: 8.8.0
Extension Version: 2.3.3
OS Version: Windows 11

betas

4 Replies

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    4 years ago

    @ITSourcePro

    It looks as if my colleague Gem has replied to your submission. Please continue the discussion there as we have a direct line of communication open.

    ref: QQT-27721-496

  • Former Member's avatar
    Former Member
    4 years ago

    The requested file has been sent!

    For your reference, the support ID: [#QQT-27721-496]

    Thanks!

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hey @ITSourcePro:

    That definitely isn't the experience we want you to have. I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!