Forum Discussion

lawrenceupton's avatar
lawrenceupton
New Contributor
2 months ago
Solved

Desktop app Touch ID Sensor is currently unavailable

I just started getting the error message ""TouchID sensor is currently unavailable when opening 1Password desktop app on Mac. Touch ID was working for 1Password a few days ago. Touch ID works fine fo...
macos
  • lawrenceupton's avatar
    lawrenceupton
    2 months ago

    The final solution was to uninstall 1Password and its data and then reinstall  That worked with no problems. Here is the guide:

    https://support.1password.com/uninstall-1password/?Mac=&mac

1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
2 months ago

Hi lawrenceupton​,

I'm sorry to hear that you're having some trouble unlocking 1Password with TouchID due to an error about the sensor being unavailable. So that our team can investigate further, I'd like to ask you to create and share a 1Password diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/desktop-app-touch-id-sensor-is-currently-unavailable/167498
  • Your forum username: lawrenceupton


You'll receive an automated reply with a Support ID number.  Please post that number here.  Thanks!