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lawrenceupton's avatar
lawrenceupton
New Contributor
2 months ago
Solved

Desktop app Touch ID Sensor is currently unavailable

I just started getting the error message ""TouchID sensor is currently unavailable when opening 1Password desktop app on Mac. Touch ID was working for 1Password a few days ago. Touch ID works fine fo...
macos
  • lawrenceupton's avatar
    lawrenceupton
    2 months ago

    The final solution was to uninstall 1Password and its data and then reinstall  That worked with no problems. Here is the guide:

    https://support.1password.com/uninstall-1password/?Mac=&mac

ChrisC1P's avatar
ChrisC1P
Icon for Moderator rankModerator
2 months ago

Hi lawrenceupton​ thanks for getting back to us with your Support ID number!

I've reached out to you via email with the next steps and we can continue to troubleshoot there. I'll be closing this thread so we can keep the conversation in one place and to avoid any duplication of effort.

-Chris