Forum Discussion

fishnet37222's avatar
fishnet37222
Occasional Contributor
12 months ago

Desktop beta is unable to save two-factor token on Arch Linux

Whenever I unlock the desktop beta on my Arch Linux installation, I get prompted for my two-factor authentication code. When I enter the code, I see a message stating that 1Password is unable to save the two-factor token. I'm using KDE Plasma 6 as my desktop environment, but I also have gnome-keyring installed.

1Password Version: 8.10.48
Extension Version: 8.10.46.25
OS Version: Arch Linux
Browser: Firefox

linux

7 Replies

  • George1pw's avatar
    George1pw
    Occasional Contributor
    8 months ago

    "the user share of KDE users is probably quite small"

    Fedora has upgraded the status of KDE Plasma. https://fedoraproject.org/wiki/Changes/FedoraPlasmaWorkstation.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    9 months ago

    Thank you for sharing how you resolved the issue mpkossen. 🙂

    -Dave

  • mpkossen's avatar
    mpkossen
    New Contributor
    9 months ago

    To anyone else ending up on this thread through search:

    Installing gnome-keyring alone is not enough. You need to completely remove 1Password from your system (https://support.1password.com/uninstall-1password/?linux) including all configuration, reinstall it, then reboot for this to work. Only that will make gnome-keyring and 1Password play nice.

    This should not be an issue on GNOME, but on other DE like KDE where gnome-keyring isn't installed by default you will run into this challenge. Would be awesome if 1Password would one day support KDE Wallet, but I understand that the user share of KDE users is probably quite small.

  • mpkossen's avatar
    mpkossen
    New Contributor
    9 months ago

    1P_Dave Having the exact same problem, the only difference being me running KDE on Ubuntu. Everything else is the same. Would you recommend I open a new ticket or has a solution been found yet?

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    12 months ago

    fishnet37222

    Thank you for posting the Support ID! One of my colleagues will send you a reply via email as soon as they've finished reviewing your diagnostics report. Please continue the conversation there.

    -Dave

    ref: PCI-47361-617

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    12 months ago

    Hello fishnet37222! 👋

    I'm sorry that you're not able to authenticate your 1Password account on Arch Linux. I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Linux)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave