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Forum Discussion
Device unlock pin - asks for and accepts pin but does not unlock
My fingerprint scanner stopped working on my phone so I switched 1Password to use the device pin for unlocking. Now it asks for the device pin as it should, but after entering it I get a completely g...
1P_Tommy
Moderator
ModeratorI'd like to ask you to create a diagnostics report from your device. That way the team can look to see what is happening. Off-hand I know there have been some edge cases with iOS in similar situations. It might be a bug report needs filed with the team. The report would be helpful if that's the case. At any rate the team can tell you how best to proceed.
- Open 1Password.
- Tap your 1Password account icon from the 1Password home screen.
- Tap Settings.
- Tap Help.
- Tap Send Diagnostics.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
- Your forum username:
MonkeyHarp A link to this thread:
https://1password.community/discussion/146216/device-unlock-pin-asks-for-and-accepts-pin-but-does-not-unlockPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
