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MonkeyHarp's avatar
MonkeyHarp
Occasional Contributor
2 years ago

Device unlock pin - asks for and accepts pin but does not unlock

My fingerprint scanner stopped working on my phone so I switched 1Password to use the device pin for unlocking. Now it asks for the device pin as it should, but after entering it I get a completely g...
android
MonkeyHarp's avatar
MonkeyHarp
Occasional Contributor
2 years ago

Diagnostics report has been created and emailed.
The support ticket ID is IHE-16169-777.
I hope this diagnostic report is good. After setting the unlock to "device pin" and attempting the unlock, I had to re-install 1Password just to be able to regain access via password in order to create the diagnostic report.