Forum Discussion

LMF's avatar
LMF
New Contributor
4 months ago
Solved

Didn't get discount as a new user

Hi there I just created an account and still under the 14 days free period. I would like to subscribe for the Families Plan and everything showing that I'll save 40% but when I am up to the payment ...
family
  • 1P_SimonH's avatar
    1P_SimonH
    3 months ago

    Hi LMF​ 👋

    Thanks for giving us a try! 

    The full price you're seeing when you signed up doesn't reflect any discounts (you can see that mentioned in the text underneath the highlighted yellow in your screenshot), but I'm going to see if we can make that clearer, because it's easy to overlook!

geckotek's avatar
geckotek
New Contributor
25 days ago

I had the same issue...it very clearly says I'll be charged around $72.  There is a note saying additional members are billed separately...which is even worse as it seems as if the family plan isn't even including all 5?  (I doubt this is true...but **bleep** the language is really bad.)  There's 0 mention of the discount like I see in the screenshot above.

If the price is discounted, this needs to be clear.  If 5 family members are included, this needs to be clear.  As of now, I'm most likely going to move on from 1Password as this experience has soured me on this price.  I don't feel like I can trust this. 

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 days ago

geckotek​ 

Thank you for the feedback. The discount doesn’t show up in the initial price. It’s applied after you add your payment method, which can feel a bit confusing if you’re expecting to see the lower price right away and I'll share your feedback as well. 

If you'd like to discuss billing for your specific situation then please send an email to support@1Password.com and our billing team will be there to help.

-Dave

CFP-19574