Forum Discussion

LMF's avatar
LMF
New Contributor
4 months ago
Solved

Didn't get discount as a new user

Hi there I just created an account and still under the 14 days free period. I would like to subscribe for the Families Plan and everything showing that I'll save 40% but when I am up to the payment ...
family
  • 1P_SimonH's avatar
    1P_SimonH
    3 months ago

    Hi LMF​ 👋

    Thanks for giving us a try! 

    The full price you're seeing when you signed up doesn't reflect any discounts (you can see that mentioned in the text underneath the highlighted yellow in your screenshot), but I'm going to see if we can make that clearer, because it's easy to overlook!

kashumsky's avatar
kashumsky
New Member
2 days ago

I am having the same problem!  Did you end up getting the discount that was promised when you signed up for the trial?

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 days ago

kashumsky​ 

I'm sorry for any confusion. The discount is applied after you add your payment method, if you run into any issues then please send an email to support@1Password.com and our billing team will be there to help.

-Dave