Difficulty creating password

Thanks jasimon9

I have followed your steps. Will let you know.

Hey jasimon9,

Thank you for the update, it sounds like it may be an issue with 1Password in your browser connecting with your 1Password app. Can you try the steps below so we can see:

1. Right click the 1Password icon in your browser toolbar and choose Settings
2. Disable 'Integrate with 1Password app'
3. Test to see if things work as expected
4. If this improves things, re enable this setting and see if the issue persists.

If it persists then the logs above would be useful for us to get to the bottom of the issue.

Let us know how you get on!

I have just discovered something that might be part of the cause. When you use the 1P suggested password, I was expecting it to populate right away. It looks like "nothing happens". But in fact if you wait 7-10 seconds, it does populate the entry field on the web form, and also update in the 1P database and widget.

So this issue is not that "nothing happens at all", it is that the expected time for the action to complete is longer than expected, so I prematurely think nothing is happening.

This is on an Apple Studio so it is not a case of a slow computer.

I am thinking that perhaps the browser and extension interface plus online update just happens to take that long. So a simple approach without dealing with the underlying delay would be to display a spinner or similar to indicate that the user should just wait.

Hey jasimon9,

I'm sorry for the ongoing trouble, were you able to send over the details above so our team can delve deeper into the issue you are seeing?

Created a new login and it once again would not save it. Unfortunately, I did not remember to enable the log before doing it.. Since 1Password will never save a password, I a long in the habit of taking a screen shot of the suggested password and then manually setting up the login, which includes the tedious copying of the 20-character random password

If I do not do this, there is no way that I know what the password for the newly created account was, and I have to do a password reset; again a tedious procedure.

This is a very old ticket. Yet the problem just occurred for me today, where I created a new password, 1P would not save it, and I had to manually copy it from the saved screen shot.

More to come.

Hey jasimon9,

I'm sorry for the trouble you are having with 1Password in your browser. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Here is another case. It seems this function is permanently broken for me in Safari. Never works anymore. Another thing that does not work is Open & Fill. The open part works, but the fill part rarely works anymore.

Here is a screen shot of inability to save a new password. The Save button is dimmed out. What I normally do is make a screen shot of the suggested password, and manually create the login item, tediously copying the 20-character random password into the new item, and making sure to get it right.

More trouble with creating a new password.

I have had a lot of trouble doing this via the extension in Safari. So today I tried something different--load the desktop app and change it there. That seemed to work in the desktop app. However, the extension will not pick up the new password. I have tried several times, restarted browser, etc. No matter what I do, the old password is still in the extension. So I have to change it manually.

Version 7 seemed to just work. Version 8 just has so many problems.

One of the annoying issues is that very frequently I have to login to 1P twice when using the extension in Safari. The first login attempt will present the old-style dialog that hangs off the browser icon. Then when I try to use 1P, the new-style larger window opens and I have to login a second time. This is so amateurish, it surprises me that you team lets such a ugly bug remain.

Another frequently occurring annoyance that is cosmetic is that the old-style login dialog hanging from the browser icon does not close. It just stays there with "unlocking" and the spinner. At first I used to think 1P was locked up and I could not go further. Later I discovered it was just a dialog box that did not close, and I could just ignore it or close it, and proceed to login.

I have reported this before and I believe uploaded screen shots. But for your convenience, here is the screen shot again.

Hi jasimon9:

That definitely isn't the experience we want you to have when using 1Password in the browser to generate and save passwords. Is there a specific site where you're having trouble with generating a password, so I can take a closer look?

Jack