I have started noticing that 1Password does not seem to recognise the url and prompt me with usernames and passwords. The url is correct but I have to manually open the 1Password app and copy /paste the values. An example url would be https://login.microsoftonline.com
I have a simple example which illustrates what is happening. I have a router which I access using a https url although it is not a site with a certificate. On Chrome the 1Password browser extension works and populates the username and password. On Safari I see the icon for 1Password in the username/password fields but they do nothing when I click on them. On the toolbar I can click the 1Password icon and it brings up the appropriate username and password but the autofill does not work.
Thank you for the descriptive example. When 1Password for Safari stops working, can you tell me if opening a new tab gets things working in the new tab? Or does restarting Safari resolve the issue (at least temporarily)? I suspect that you're running into a known issue and your answer will help me to confirm this.
I'm sorry that you're not seeing your login credentials being suggested in Safari. Can you double-check that you have the appropriate website address added to the item in question. If you do have the website address saved in the item in 1Password then can you tell me the following:
Is the suggestion missing in the inline filling menu that appears on the page when clicking on the username or password field on the website? Or is the suggestion missing in the pop-up when clicking on the 1Password icon in your browser's toolbar? Or both?
If you completely close both Safari and 1Password and then open them up again then do you see suggestions appear?
I have determined that this only seems to happen in Safari. Chrome is ok. Also when using Safari I can see the 1Password symbol next to the username and password field but it does nothing when I click on it. Now - if I click on the 1Password Icon on the browser toolbar it opens the 1Password window, identifies the appropriate password entry on screen but the AutoFill button does not fill anything. Strange.
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I use Ctrl + Shift + L as a keyboard shortcut in Google Docs
1Password Chrome extension will periodically \"steal\" this shortcut for locking 1Password.
Is there a way to stop this from happening?
","body@stringLength":"236","rawBody":"
I use Ctrl + Shift + L as a keyboard shortcut in Google Docs
1Password Chrome extension will periodically \"steal\" this shortcut for locking 1Password.
Is there a way to stop this from happening?
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Disable keyboard shorcuts in extension","moderationData":{"__ref":"ModerationData:moderation_data:152508"},"body":"
I’m sorry a keyboard shortcuts for 1Password in the browser is being reset. Just to clarify, have you previously changed 1Password's shortcut to Lock the extension to something else on the following page in Chrome: chrome://extensions/shortcuts
\n
If you have then, so that I can better understand the situation, can you tell me the following:
\n\n
What did you change 1Password's keyboard shortcut to?
\n
How often does the keyboard shortcut reset?
\n
Does the keyboard shortcut reset after an update to Chrome? Or some other action?
\n\n
-Dave
\n
#21691
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Hello
I deleted all 1Password keyboard shortcuts.
Reset happens every few weeks. Makes me think related to Chrome and/or 1Password update. Both happen without my intervention, so cannot say which one might be responsible.
The keyboard shortcut becomes active again, despite no action on my part.
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I’m sorry that a keyboard shortcut for 1Password in the browser is being reset back to the default. Our developers previously looked into the situation and confirmed that, on certain actions such as updating the browser, Chrome can sometimes unexpectedly reset browser shortcuts.
\n
We had previously reported the issue to the Chrome development team but they were unable to reproduce the issue. We also stopped being able to reproduce the issue and yours is the first new report that we've received since August 2024. I've flagged this to our development team so that they can take a second look.
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Moderator
