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ezfe's avatar
ezfe
Occasional Contributor
6 months ago
Solved

"Discard your changes" when app opened

Nearly every day, when I open 1Password, it is on a random entry in edit mode with a message saying "Discard your changes." There are never unsaved changed, clicking "Discard" is always the best opti...
macos
  • ezfe's avatar
    ezfe
    6 months ago

    For anyone finding this by searching, this issue was resolved by resetting my 1Password install. Here is the excerpt from the instructions I received over email:

    ⚠️ Make sure that you have an up to date copy of your Emergency Kit or another device where you are signed into 1Password to hand, as you may need to enter all of your account credentials to re-add your account to the 1Password app after taking these steps.

    1. Open 1Password and choose 1Password > Settings from the menu bar.
    2. Click Advanced in the sidebar, then click Reset 1Password.
    3. Review the information in the pop-up, then click Reset 1Password.
    4. Sign back into 1Password and test things out.
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
6 months ago

Hello ezfe​! 👋

I'm sorry that you're seeing a "Discard your changes?" prompt unexpectedly. Can you tell me how you're opening 1Password for Mac when you see this message? For example, from the Dock or menu bar icon? Is it possible that 1Password was already open in the background because you might have tried to edit an item in the browser (which will open the desktop app)? 

Does the message appear every time that you open 1Password? Or just randomly once a day? 

-Dave

ezfe's avatar
ezfe
Occasional Contributor
6 months ago

This happens any time I open it, usually directly from Spotlight/dock/etc. I just tried and it opened to FlightRadar24 login in edit mode. I haven't visited that website recently and certainly haven't tried editing it from another spot.

Quitting and reopening and it now opens to Eversource, same status. A third try goes to Evernote, but the title is cut off ("Everyn"). When I discard changes, the title is now correct ("Evernote")

  • Trevor_1P's avatar
    Trevor_1P
    Icon for Moderator rankModerator
    6 months ago

    Hi ezfe​,

    Thank you for those details. To further investigate what may be occurring, I'd like to ask you to create a diagnostics report from your Mac:

    Send a diagnostics report (Mac)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/discard-your-changes-when-app-opened/158664
    • Your forum username: ezfe


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    - Trevor