Forum Discussion

norysang's avatar
norysang
Frequent Contributor
1 year ago

DNS-lookups to telemetry-domain although telemetry is disabled

Hey there, I have telemetry collection disabled for my personal account, still I see requests to telemetry.1passwordservices.com. 1P_Tommy wrote in https://1password.community/d...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 year ago

Hello norysang! 👋

Thank you for reaching out. *.1passwordservices.com is one of 1Password's domains and it is normal for the desktop app to communicate with this domain and its subdomains. telemetry.1passwordservices.com is specifically part of 1Password's privacy-preserving telemetry system. Telemetry data is only collected if you've chosen to participate.

I'd like to learn a little more about the network data that you're seeing so that I can try to reproduce the issue on my end:

  1. Which app or appliance are you using to view your network data?
  2. Have you chosen to participate in telemetry in the past?
  3. Do you see the same sort of network data from other devices where you're using the 1Password app?
  4. When did the connections start appearing in your logs and roughly how many do you see?

-Dave

ref: dev/core/core#24191

dragon1's avatar
dragon1
Dedicated Contributor
2 hours ago

Same issue for me - even when telemetry is turned 'off' it still does collect telemetry.

I tried a beta version a few days ago but went back to production release.

But those telemetry data is still flowing.

EDIT:
I'm using little snitch and despite all the other entries there, the IAP (internet access policy) for telemetry is quite short and not available in other languages than english. Looks like it has been forgotten somehow... 
Quite annoying as telemetry is a part which you really want to know what's going on there.

And one more point:

  • what happens, if you're using different accounts (private, business and so on)
  • business telemetry maybe turned on
  • how do you manage, that your 'private' data doesn't go to your telemetry servers when using both accounts at the same time?