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aotheli2016's avatar
aotheli2016
New Member
1 hour ago

I Generate my 1pw Password by misstake

I am facing a issue accessing my personal account. By mistake, I changed my account password using the password generator inside the app, which logged me out of all devices. Currently, I do not have the new password or the recovery code, but I do have my Secret Key and my Emergency Kit.

This account contains all of my important email and service passwords, so losing access is a major problem. Could you please advise me on the official steps I can take to restore access, or confirm if there are any recovery options available given that I have the Emergency Kit and Secret Key?

I’ve tried every possible method, but unfortunately I still can’t access my 1Password account. I don’t have the Recovery Code, and I logged out of my phone because it was asking for the new password that was generated through your app and saved inside it — which I can no longer access.

I’m fine with deleting the account. However, I want to keep the subscription I already paid for on my old account and have it transferred to the new one after deletion.

Thank you very much for your support.

 

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