Forum Discussion

felipe_123's avatar
felipe_123
New Contributor
11 days ago

Documents can not be shared

Starting yesterday I can not share items that include files or documents. When I try to get a link to share the item I get an error like the one in the screenshot (Documents can't be shared. To share...
vault management
Trevor_1P's avatar
Trevor_1P
Icon for Moderator rankModerator
4 hours ago

Hi felipe_123​,

To help us further look into this, I'd like to ask that you reproduce the behaviour then create and share a 1Password diagnostics report from your device:

Send a diagnostics report

Attach the diagnostics to an email message addressed to support@1password.com. With your email please include:

- A link to this thread: https://www.1password.community/discussions/1password/documents-can-not-be-shared/169045

- Your forum username: felipe_123

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you!