Forum Discussion
Does not autofill Master Password
Neither the Chrome Extension or the Windows App are offering to autofill my Master Password when opening 1Password. I am having to type in my Master Password each time I need to open either the Wind...
Hi @ag_ana! Thank you for your reply and your help. The problem was with my son's new account in our "Family". I think he was trying to open my.1password.com and the chrome extension without ever having opened the Windows app to unlock it. When I asked him to open the desktop app he was required to enter his master password. Even when he exited the windows app and re-entered, he had to enter the master password. He had not yet added the security setting to accept his Windows "Hello" PIN on his laptop as a substitute for the Master Password. I think we have it straight now and it appears to be working perfectly for him. Thanks for your help!
