Forum Discussion

Former Member's avatar
Former Member
4 years ago

does not recognize sign in address

I have been trying to sign in to my 1password account and the reply is "The Sign in address is invalid. It is the same as on the kit so don't get it. Also it will not allow me to restart my computer so this is a real pain .Meanwhile I can access my I Password account by logging in as I normally do. This is a real pain as I have spent too many hours trying to figure this out. And very unfortunate that I can not discuss this with a costumer service person as the screw up pertains to the software I believe.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:https://1password.community/search?Search=am%20not%20able%20to%20sign%20in%20to%201Password%20account%20on%20my%20mac.%20Also%20not%20letting%20me%20quit%20nor%20able%20to%20restart%20

macos

1 Reply

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hey @dougbowen:

    That definitely isn't the experience we want you to have with 1Password. To figure out what could be going on with the 1Password app on your Mac, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!