Forum Discussion

Former Member's avatar
Former Member
4 years ago

does not recognize sign in address

I have been trying to sign in to my 1password account and the reply is "The Sign in address is invalid. It is the same as on the kit so don't get it. Also it will not allow me to restart my computer ...
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey @dougbowen:

That definitely isn't the experience we want you to have with 1Password. To figure out what could be going on with the 1Password app on your Mac, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!