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Forum Discussion
Don’t have secret key or emergency kit - now what?!
I had to have my iPhone reset today at the apple store and now I’m unable to access any of my passwords on this app THAT IS NOT FREE!
Where is customer service?! Where is support?! If a service ...
Do you have any other device that is logged into 1Password? If so, you can use that device to recovery the secret key.
If you don't and you don't have your Emergency Kit, it's gone for good. 1Password staff are not be able to do anything to recover your master password, secret key or generate another emergency kit. This is by design for security.
