Forum Discussion

Former Member's avatar
Former Member
4 years ago

Double entries after upgrade

I have recently upgraded from 1Password 6 to 1Password 7 Now when I open the App I see double entries for everything. One shows up under "Our Family > Private" The other shows up under "iCloud ...
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey @glennhubbers:

In short, 1Password memberships allow you to store your items directly in your 1Password account, rather than using a third party sync service like iCloud or Dropbox.

I'd like to get you in touch with our dedicated migration specialists to confirm that everything has migrated successfully to your new 1Password account. Please send an email to support+tradein@1password.com and include a link to this thread: https://1password.community/discussion/129186/double-entries-after-upgrade#latest

You'll receive a reply from BitBot with a support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to connect the dots in our system.

Jack