Forum Discussion

mamagear3's avatar
mamagear3
New Contributor
4 months ago

Down?

I'm logged into my accounts but all vaults have disappeared.  Using Windows 10, 1 Password extension for Chrome, version 8.10.82.29

I am locked out of all my accounts due to being unable to access my data.

All my vaults remain in my account when I go to the 1Password Admin Console.  The vault shows my correct number of passwords (720) but when I click on the vault from the Admin Console--there are NO passwords.

Please publish an announcement concerning this outage and the time it is expected to continue.

 

windows

3 Replies

    • mamagear3's avatar
      mamagear3
      New Contributor
      4 months ago

      The outage announcements are often significantly delayed.  

      Travel Mode?  Don't know what that is or WHERE it is?

      Once again, the canned instructions from 1Password are wrong or incomplete. After clicking on the link in your response, I arrive to a webpage that tells me to (1) Select you name in the top right, then select Manage Account.

      SO I open 1Password Chrome Extension. In the top right is where I can add a password.  If I click on Menu (top rightish), my options are Notifications, Lock, Settings, Need Help?, Report Issue...

      So--kindly provide me with accurate instructions on how to access Travel Mode so I can turn it off!

      • 1P_SimonH's avatar
        1P_SimonH
        Icon for Community Manager rankCommunity Manager
        4 months ago

        Hi mamagear3​,

        Travel Mode is a setting that removes vaults from your computers and mobile devices, except those you mark as safe for travel. This can be helpful if you are concerned about being stopped for inspection while traveling. You won't be able to turn this off or on via the extension, only on the 1Password website. I hope these instructions are helpful!

        1. Sign in to 1Password.com in your web browser.
        2. Select your name in the top right, then select Manage Account.
        3. You'll see a toggle labeled Travel Mode. If it's toggled on, turn it off.

        Please let me know if that helps resolve your issue!