Drag and drop losing characters

Hello martinsteel,

I hope you had a great weekend. Be on the look out for a response to our previous email thread. We've got a few things for you to test and we'll continue the conversation there.

Hi martinsteel - I'm happy to hear that drag and drop is working much more reliably in local apps, but still failing this often on remote desktops.

Since you're finding type in window to be working better, that's the best go to in situations where possible.

I've updated the team with your comments here and we'll be back in touch if further feedback/testing is needed. Thanks!

Hi ag_mike_d

Drag and drop is working much more reliably on applications running locally on the computer, the issue of it consistently messing up the first couple of characters there seems to be fixed.

For dragging in to a remote desktop I'd say the failure rate is around 90% and what you end up with can be anything from
* Parts of password missing
* Password out of order e.g. ABCDEFGHIJKLMN becomes HIJKLMNABCDEFG
* Nothing appears at all
* Focus jumps to another form field
* Garbled text e.g. Kanji characters for an ASCII password (this one is rare)

I'm sometimes working on remote desktop over an extremely high latency link (0.5-1 second RTT via geostationary satellite), it never works on these. Most of these issues look like a timing issue, along the lines of characters being input before focus has been correctly set.

On the plus side type in window is working much better now adays so provides a work around in a lot of cases although less convenient to use and doesn't work in every application e.g. doesn't work at all in VMware Remote Console.

martinsteel - Sorry for the delay over the long weekend that you're still experiencing issues.

The team had worked on re-writing the drag and drop features in Nightly. Could you let us know more about your current your experience? For example, does this continue to fail about 50% of time as before when dragging and dropping to remote desktops? Any other details you can provide would be helpful for the team to reopen the issue and continue the investigation. Thanks!

ag_mike_d I'm on nightly and no obvious change. From the initial reply it sounded like there were some particular things they were going to ask me to test but then they didn't say anything.

Hello martinsteel,

Are you on the Nightly at the moment? If not, give this a try and let us know if you're still seeing troubles. I'd be happy to pass any additional test results along to the team. Thanks!

Hi ag_mike_d after agreeing I'd be happy to do some testing with Nightly I never heard anything back from support about what they'd like testing.

Is there any news on this being fixed?

Thanks, martinsteel!

I've located the ticket and will be in touch shortly.

ref: TLK-92228-393

ag_mike_d support ticked raise :) ID is 119701

Good morning martinsteel,

After some follow up from the team, the reason this isn't as reliable in 1Password 8 is because version 7 didn't support multi-line drag-n-drop and type-in-window. This led to a change in some of its function.

Since this behaviour is much more consistent for you, this presents a great opportunity if you're able to help with some testing. If you're interested, could you send a new email message addressed to support+forum@1password.com and include:

• A link to this thread: https://1password.community/discussion/128188/drag-and-drop-losing-characters
• Your forum username: martinsteel

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here and we'll follow up and get you some more details. Thanks!

ref: dev/core/core#13810