1Password client claims that Passkeys are available for eBay and the instructions for e-hyphen-bay in the directory are
Select the setup link above and sign in with your email address and password, then select "Turn on" next to "Passkeys" or "Face/fingerprint/PIN sign in" section and follow the steps to create a passkey.
I'm using Google Chrome connecting from a major ISP in the U. S. of A. to my account which was created in 1999 and remains in current use, with 2 step verification set to Authenticator app for TOTP using 1Password. On the Sign in and security page there is no mention of "Passkeys" or "Face/fingerprint/PIN sign in" and none of the available options include passkeys.
BTW, that should be "...your email address or username..." in the instructions.
A passkey canโt be created on this device or browser. To see whatโs supported, visit our FAQ.
with the FAQ claiming
For Chrome, passkeys cannot be enabled unless they are turned on in the browser's settings.
indicating an obvious confusion which I hope 1Password and others are addressing with this clueless little new company.
This problem affects other apps, not just eBay's. It looks like it may impacts anyone using Google's CredentialManager; https://medium.com/androiddevelopers/bringing-seamless-authentication-to-your-apps-using-credential-manager-api-b3f0d09e0093
eBays passkey option is not one that allows save into a different password manager I think other than Google Password manager and Apple's version. I could never get eBay to save it into 1Password, but worked with the others meaning Apple and Google password managers. I think eBay implemented their passkey very early and in a weird way. A big shame too is eBay only allows one passkey to be created, and cannot have multiple.
Any progress toward a fix yet? Our users continue to report this as an issue and I was still able to reproduce it even using the latest 1Password beta.
1P_Dave My device is a Google Pixel 7 running up-to-date 14 on which 1Password is my exclusive autofill, password and passkey provider.
Do you have a public link to the "Unable to create passkey" issue which you reference?
I've not started to work with eBay support on this and despite a strong inclination and long history of trying to help organisations to improve their technology and communications, I am reticent to engage their support staff on a substantial bug report as an individual user. Based on the quality of posts and responses, I am even less inclined to try to have this addressed by their Community.
If and when I see a significant effort to get eBay and PayPal to improve their authentication processes, then I'll be happy to contribute to it.
Note: If you encounter an "Unable to create passkey" error message on your Android device then this is an issue that our development team is currently investigating.
Regarding the desktop browser, I would recommend continuing to work with eBay support to see why the option to enable passkey sign in isn't appearing there.
Thanks for the reply. It sounds like you're seeing the "Turn on" option next to a "Passkeys" or "Face/fingerprint/PIN sign in" section on the eBay website on some of your devices but not others?
Can you clarify on which browsers/devices you're seeing the passkey "Turn on" option with eBay's website?
Signed in using a Google Chrome Incognito and Firefox Private window on my desktop with identical results.
Signed in using a Google Chrome Incognito on my Google Android mobile device and the first option on the Sign in and security page was
Passkeys
Sign in across devices with your face, fingerprint, or PIN using a passkey stored in your password manager.
Since I was already speaking to eBay customer service due to them blocking my account as a result of this testing, I asked the representative if they knew about this situation concerning passkeys. They did not.
Choosing Turn on loaded a splash page
Simplify your sign-in
Depending on your device, you can sign in with your face, fingerprint, or PIN
Clicking (Continue) pops up a modal
Save passkey outside Incognito?
This passkey will be saved to your password manager.
Anyone with access to it will be able to use this passkey.
Clicking Continue results in a red bar with white text over the page
๏ช We ran into a problem. Please try again
where the fa-exclamation-circle is used instead of a more widely supported UTF character.
Trying again was unproductive.
Testing with Firefox Focus on Google Android resulted in a another telephone call to customer support to Verify it's you. Once unblocked again, the Sign in and security page makes no mention of passkeys.
I speculate that eBay is filtering based on user agent to offer passkeys only to folks who are using the ones which Google forces on Android accounts when they are using the browser which Google forces on Android devices which have not been configured to use the owner's preferred tools and choices. Of course you can try to remove those passkeys.
The second representative also did not know anything about this situation concerning passkeys.
Let me know if you have any questions. ๐
When the stork drops the new baby down the chimney, how come it is uninjured and free of soot?
Speaking of soot, why is there still no dark mode here?
I'm sorry that you're not seeing an option to add your passkey on eBay's website. Can you try signing into eBay using an Incognito window or another browser to see if you'll see the option there?
If you still don't see the option then I recommend reaching out to eBay's support team so that they can see why you're not seeing the passkey option for your account. In order to save a passkey in 1Password, the website will need to offer it as an option first.
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offers no passkey option","id":"message:24056","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:17213"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:24056"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:24056"},"body":"
1Password client claims that Passkeys are available for eBay and the instructions for e-hyphen-bay in the directory are
\n\n
\n
Select the setup link above and sign in with your email address and password, then select \"Turn on\" next to \"Passkeys\" or \"Face/fingerprint/PIN sign in\" section and follow the steps to create a passkey.
\n
\n\n
I'm using Google Chrome connecting from a major ISP in the U. S. of A. to my account which was created in 1999 and remains in current use, with 2 step verification set to Authenticator app for TOTP using 1Password. On the Sign in and security page there is no mention of \"Passkeys\" or \"Face/fingerprint/PIN sign in\" and none of the available options include passkeys. \n
\n\n
BTW, that should be \"...your email address or username...\" in the instructions.
A passkey canโt be created on this device or browser. To see whatโs supported, visit our FAQ. \nwith the FAQ claiming \nFor Chrome, passkeys cannot be enabled unless they are turned on in the browser's settings. \nindicating an obvious confusion which I hope 1Password and others are addressing with this clueless little new company.
1Password client claims that Passkeys are available for eBay and the instructions for e-hyphen-bay in the directory are
\n\n
\n
Select the setup link above and sign in with your email address and password, then select \"Turn on\" next to \"Passkeys\" or \"Face/fingerprint/PIN sign in\" section and follow the steps to create a passkey.
\n
\n\n
I'm using Google Chrome connecting from a major ISP in the U. S. of A. to my account which was created in 1999 and remains in current use, with 2 step verification set to Authenticator app for TOTP using 1Password. On the Sign in and security page there is no mention of \"Passkeys\" or \"Face/fingerprint/PIN sign in\" and none of the available options include passkeys. \n
\n\n
BTW, that should be \"...your email address or username...\" in the instructions.
A passkey canโt be created on this device or browser. To see whatโs supported, visit our FAQ. \nwith the FAQ claiming \nFor Chrome, passkeys cannot be enabled unless they are turned on in the browser's settings. \nindicating an obvious confusion which I hope 1Password and others are addressing with this clueless little new company.
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available for eBay and the 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This problem affects other apps, not just eBay's. It looks like it may impacts anyone using Google's CredentialManager; https://medium.com/androiddevelopers/bringing-seamless-authentication-to-your-apps-using-credential-manager-api-b3f0d09e0093
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eBays passkey option is not one that allows save into a different password manager I think other than Google Password manager and Apple's version. I could never get eBay to save it into 1Password, but worked with the others meaning Apple and Google password managers. I think eBay implemented their passkey very early and in a weird way. A big shame too is eBay only allows one passkey to be created, and cannot have multiple.
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Any progress toward a fix yet? Our users continue to report this as an issue and I was still able to reproduce it even using the latest 1Password beta.
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1P_Dave My device is a Google Pixel 7 running up-to-date 14 on which 1Password is my exclusive autofill, password and passkey provider.
\n\n
Do you have a public link to the \"Unable to create passkey\" issue which you reference?
\n\n
I've not started to work with eBay support on this and despite a strong inclination and long history of trying to help organisations to improve their technology and communications, I am reticent to engage their support staff on a substantial bug report as an individual user. Based on the quality of posts and responses, I am even less inclined to try to have this addressed by their Community. \nIf and when I see a significant effort to get eBay and PayPal to improve their authentication processes, then I'll be happy to contribute to it.
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Note: If you encounter an \"Unable to create passkey\" error message on your Android device then this is an issue that our development team is currently investigating.
\n\n
Regarding the desktop browser, I would recommend continuing to work with eBay support to see why the option to enable passkey sign in isn't appearing there.
\n\n
-Dave
\n\n
ref: dev/core/core#26762
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1P_Dave Of those I tried, only Chrome on Android offered the Passkeys option.
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Thanks for the reply. It sounds like you're seeing the \"Turn on\" option next to a \"Passkeys\" or \"Face/fingerprint/PIN sign in\" section on the eBay website on some of your devices but not others?
\n\n
Can you clarify on which browsers/devices you're seeing the passkey \"Turn on\" option with eBay's website?
\n\n
-Dave
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Signed in using a Google Chrome Incognito and Firefox Private window on my desktop with identical results. \nSigned in using a Google Chrome Incognito on my Google Android mobile device and the first option on the Sign in and security page was
\n\n
\n
Passkeys
\n\n
Sign in across devices with your face, fingerprint, or PIN using a passkey stored in your password manager.
\n
\n\n
Since I was already speaking to eBay customer service due to them blocking my account as a result of this testing, I asked the representative if they knew about this situation concerning passkeys. They did not.
\n\n
Choosing Turn on loaded a splash page
\n\n
\n
Simplify your sign-in
\n\n
Depending on your device, you can sign in with your face, fingerprint, or PIN
\n
\n\n
Clicking (Continue) pops up a modal
\n\n
\n
Save passkey outside Incognito?
\n\n
This passkey will be saved to your password manager. \nAnyone with access to it will be able to use this passkey.
\n
\n\n
Clicking Continue results in a red bar with white text over the page
\n\n
\n
๏ช We ran into a problem. Please try again
\n
\n\n
where the fa-exclamation-circle is used instead of a more widely supported UTF character. \nTrying again was unproductive.
\n\n
Testing with Firefox Focus on Google Android resulted in a another telephone call to customer support to Verify it's you. Once unblocked again, the Sign in and security page makes no mention of passkeys.
\n\n
I speculate that eBay is filtering based on user agent to offer passkeys only to folks who are using the ones which Google forces on Android accounts when they are using the browser which Google forces on Android devices which have not been configured to use the owner's preferred tools and choices. Of course you can try to remove those passkeys.
\n\n
The second representative also did not know anything about this situation concerning passkeys.
\n\n
\n
Let me know if you have any questions. ๐
\n
\n\n
When the stork drops the new baby down the chimney, how come it is uninjured and free of soot?
\n\n
Speaking of soot, why is there still no dark mode here?
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I'm sorry that you're not seeing an option to add your passkey on eBay's website. Can you try signing into eBay using an Incognito window or another browser to see if you'll see the option there?
\n\n
If you still don't see the option then I recommend reaching out to eBay's support team so that they can see why you're not seeing the passkey option for your account. In order to save a passkey in 1Password, the website will need to offer it as an option first.
\n\n
Let me know if you have any questions. ๐
\n\n
-Dave
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