I have two computers. Four years ago I created a 1password trial account, but didn't use it. Yesterday I was unable to use that account so I deleted it and started fresh, using the same email address as before. I was surprised and pleased that I was able to create a new account with the same email.
The new account is successful in Chrome and Edge on my laptop, but only in Chrome on my desktop.
Today I first installed 1password on laptop with Windows 11 Pro and added the extension to both Chrome and Edge.
Then I go to desktop computer (Windows 10 Pro) and find the extension already is installed in both these browsers. When I login to 1password in Chrome it asks me for my secret key (from Emergency Kit) and then all is well.
But when I attempt to login to 1password in Edge on the desktop computer, it says "This account has been deleted." It shows my correct email for login and the correct first 8 characters of the secret key. I then removed the extension from Edge on my desktop computer, reinstalled and tried again. Same problem.
I'm baffled. Can anyone help?
1Password Version: Not Provided Extension Version: 2.27.1 OS Version: Windows 10 Pro Browser: Edge
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I have two computers. Four years ago I created a 1password trial account, but didn't use it. Yesterday I was unable to use that account so I deleted it and started fresh, using the same email address as before. I was surprised and pleased that I was able to create a new account with the same email. \nThe new account is successful in Chrome and Edge on my laptop, but only in Chrome on my desktop. \nToday I first installed 1password on laptop with Windows 11 Pro and added the extension to both Chrome and Edge. \nThen I go to desktop computer (Windows 10 Pro) and find the extension already is installed in both these browsers. When I login to 1password in Chrome it asks me for my secret key (from Emergency Kit) and then all is well. \nBut when I attempt to login to 1password in Edge on the desktop computer, it says \"This account has been deleted.\" It shows my correct email for login and the correct first 8 characters of the secret key. I then removed the extension from Edge on my desktop computer, reinstalled and tried again. Same problem.
\n\n
I'm baffled. Can anyone help?
\n\n\n\n
1Password Version: Not Provided \nExtension Version: 2.27.1 \nOS Version: Windows 10 Pro \nBrowser: Edge
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I have two computers. Four years ago I created a 1password trial account, but didn't use it. Yesterday I was unable to use that account so I deleted it and started fresh, using the same email address as before. I was surprised and pleased that I was able to create a new account with the same email. \nThe new account is successful in Chrome and Edge on my laptop, but only in Chrome on my desktop. \nToday I first installed 1password on laptop with Windows 11 Pro and added the extension to both Chrome and Edge. \nThen I go to desktop computer (Windows 10 Pro) and find the extension already is installed in both these browsers. When I login to 1password in Chrome it asks me for my secret key (from Emergency Kit) and then all is well. \nBut when I attempt to login to 1password in Edge on the desktop computer, it says \"This account has been deleted.\" It shows my correct email for login and the correct first 8 characters of the secret key. I then removed the extension from Edge on my desktop computer, reinstalled and tried again. Same problem.
\n\n
I'm baffled. Can anyone help?
\n\n\n\n
1Password Version: Not Provided \nExtension Version: 2.27.1 \nOS Version: Windows 10 Pro \nBrowser: Edge
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Edge browser cannot login to 1password extension","moderationData":{"__ref":"ModerationData:moderation_data:27051"},"body":"
No problem; thank you for getting back to me. Having an unused 1Password account can cause the issue you were experiencing. However, I'm glad to hear you resolved the issue.
\n\n
Let me know if there's anything I can assist you with.
\n\n
-Evon
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Sorry, I tried to post that question before I was approved to post to community. But evidently the system just saved my post until the approval came thru. By that time I had solved the problem and I guess it was my fault? \nSo I couldn't login to the Edge extension on my desktop computer due to a prior account. Yet I had been able to login to the Chrome extension on both computers and to the Edge extension on my laptop. \nThe solution was (1) remove Edge extension on desktop computer, (2) install 1Password Windows app on desktop computer, (3) reinstall Edge extension on desktop. Now all work as expected.
\n\n
NOTE: this problem must have arisen because I had a prior unused 1password account that had been removed. But how I got in trouble with it on only one computer and one variety of browser still makes no sense.
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Hello, DrGlenn. Thank you for reaching out. I'm sorry about the trouble you're encountering with 1Password.
\n\n
Let's try the following steps to sign out and back into the 1Password extension:
\n\n
Make sure you have a copy of your https://support.1password.com/emergency-kit/ or another device signed in to 1Password, and know your account password before you start.
\n\n\n
Open Edge.
\n
Right-click the 1Password icon in Edge's toolbar and select Settings.
\n
In the General section, toggle off Integrate this extension with the 1Password desktop app.
\n
In the Accounts & vaults section, click the three dots ( ⋮ ) beside your account and select Sign out
\n
Click Sign in to a new account.
\n
After you've signed in, a small box will appear on the top right corner of the page; click \"Add\" to add your account to the 1Password extension.
\n\n\n
Let me know how that goes.
\n\n
-Evon
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I have two computers. Four years ago I created a 1password trial account, but didn't use it. Yesterday I was unable to use that account so I deleted it and started fresh, using the same email address as before. I was surprised and pleased that I was able to create a new account with the same email. \nThe new account is successful in Chrome and Edge on my laptop, but only in Chrome on my desktop. \nToday I first installed 1password on laptop with Windows 11 Pro and added the extension to both Chrome and Edge. \nThen I go to desktop computer (Windows 10 Pro) and find the extension already is installed in both these browsers. When I login to 1password in Chrome it asks me for my secret key (from Emergency Kit) and then all is well. \nBut when I attempt to login to 1password in Edge on the desktop computer, it says \"This account has been deleted.\" It shows my correct email for login and the correct first 8 characters of the secret key. I then removed the extension from Edge on my desktop computer, reinstalled and tried again. Same problem.
\n\n
I'm baffled. Can anyone help?
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