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RR51's avatar
RR51
New Contributor
4 months ago
Solved

Edge browser update fails

For the last week or so, when I sign in or am working on my IdeaPad Windows 11 computer, I get the message "1Password was unable to complete installation and will roll back any changes." This has now...
  • 1P_Dave's avatar
    4 months ago

    Hello RR51​! šŸ‘‹

    I'm sorry that you're running into trouble when updating the 1Password for Windows app to the latest beta version. There are a few reasons why an update may fail. Sometimes antivirus or antimalware software may block the 1Password update, or in other cases a pending Windows update may be a factor.

    As a first step, make sure that you're running the latest version of Windows 11 and that there are no pending updates: Update Windows - Microsoft Support

    Next, I'd like you to restart your Windows PC into Safe Mode with Networking mode. You can find a guide with instructions here: Start your PC in safe mode in Windows - Microsoft Support

    Once you've restarted into Safe Mode with Networking, unlock 1Password and try to update from inside the app again. Does the update complete successfully now?

    -Dave