Forum Discussion

RR51's avatar
RR51
New Contributor
4 months ago
Solved

Edge browser update fails

For the last week or so, when I sign in or am working on my IdeaPad Windows 11 computer, I get the message "1Password was unable to complete installation and will roll back any changes." This has now...
browser extension
windows
  • 1P_Dave's avatar
    1P_Dave
    4 months ago

    Hello RR51​! 👋

    I'm sorry that you're running into trouble when updating the 1Password for Windows app to the latest beta version. There are a few reasons why an update may fail. Sometimes antivirus or antimalware software may block the 1Password update, or in other cases a pending Windows update may be a factor.

    As a first step, make sure that you're running the latest version of Windows 11 and that there are no pending updates: Update Windows - Microsoft Support

    Next, I'd like you to restart your Windows PC into Safe Mode with Networking mode. You can find a guide with instructions here: Start your PC in safe mode in Windows - Microsoft Support

    Once you've restarted into Safe Mode with Networking, unlock 1Password and try to update from inside the app again. Does the update complete successfully now?

    -Dave

RR51's avatar
RR51
New Contributor
31 days ago

Hi Dave, so I've run this update routine you described several times over the past three months when there have been 1Password updates and I get the "can't update" message, and it has always worked, until now. In the last few days, this hasn't done the trick. One thing I've noticed is that even using Option 5 ("safe mode with networking"), I'm told I'm not connected, and when I try to update 1Password while in Safe Mode, it tells me that I'm offline. When I restart in regular mode, I immediately get the "1Password can't update" message. Any thoughts on next steps? Am I missing something?

 

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 hours ago

RR51​ 

I'm sorry that you're still running into the issue. I'd like to ask you to reproduce the issue one more time and then create and share a 1Password diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/edge-browser-update-fails/157721
  • Your forum username: RR51


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave