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BenBob's avatar
BenBob
Dedicated Contributor
6 months ago
Solved

Edits and new items are not showing up on other devices

Seems there are now quirks I am running into recently: When I create a new login for a website 1P does not save that login in my list of logins, but it is in fact saved.  After creating the new l...
discussion
macos
  • 1P_Dave's avatar
    1P_Dave
    3 months ago

    Hello folks,

    I'm sorry for the late update. This issue was resolved back in April and 1Password should now show new items, or edits made to existing items, created using one client app (including browser extensions) in other client apps almost immediately. 

    If you're still seeing an issue then please reach out to support@1Password.com so that the team can help further.

    -Dave

dmd's avatar
dmd
New Contributor
3 months ago

This is still happening constantly by the way. 

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 months ago

dmd​ 

I'm sorry that you're still seeing an issue. Can you tell me a little more about what specifically isn't working? On which device are you creating or editing items and on which device are you not seeing those edits? Are you using the desktop app or the browser extension?

And, when the issue occurs, do you see the new item/edits when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

-Dave

  • mtsk's avatar
    mtsk
    New Contributor
    2 months ago

    Hello.

    I created an account just to report the same problem. In my case, logging in and out of VPN and/or using incognito on Chrome while creating the login entries seemed to have caused this. 

    What solved it in my case was to kill all 1password entries in task manager on Windows 11 and open it again, causing it to ask for login again. Then the newly browser-created entries appeared in list of the desktop app.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      2 months ago

      mtsk​ 

      I'm sorry that you ran into the same issue. If you do see the issue again in the future then I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

      Send a diagnostics report (Windows)

      Attach the diagnostics to an email message addressed to support@1password.com

      With your email please include:

      • A link to this thread: https://www.1password.community/discussions/1password/edits-and-new-items-are-not-showing-up-on-other-devices/154738/replies/160929
      • Your forum username: mtsk


      You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

      -Dave