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Forum Discussion
Solved
Edits and new items are not showing up on other devices
Seems there are now quirks I am running into recently:
When I create a new login for a website 1P does not save that login in my list of logins, but it is in fact saved. After creating the new l...
Hello folks,
I'm sorry for the late update. This issue was resolved back in April and 1Password should now show new items, or edits made to existing items, created using one client app (including browser extensions) in other client apps almost immediately.
If you're still seeing an issue then please reach out to support@1Password.com so that the team can help further.
-Dave
This seems to happen to me often in Safari (extension) and occasionally in Chrome (also extension).
It is always solved if I open 1password on my phone - it will appear immediately there, and once I've done that, it appears in the desktop app.
The new edits are always also available immediately in 1password.com in the browser.
It seems just like the desktop app lags behind syncing.
- 1P_Dave
Moderator
Thank you for those details. The next time that the issue occurs, while you still don't see the edits in the desktop app, I'd like to ask you to create and share a 1Password diagnostics report from the 1Password desktop app:
Send a diagnostics report
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/edits-and-new-items-are-not-showing-up-on-other-devices/154738/replies/160337
- Your forum username: Dmd
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
