Forum Discussion

Former Member's avatar
Former Member
3 years ago

Email suggestion only showing for 2 of 3 1pass identities

I have 3 identities defined in 1password that have an email address associated with it but when I am filling out a form that has an email field only two of those three email addresses are displayed as an option for auto fill. An example form that I just noticed this on is https://www.roomandboard.com/customer-service/certificate-of-insurance but this is true on all forms.

I've tried everything I can think of: I deleted the missing email and readded; I restarted Safari; I restarted 1pass; I said pretty-please.

Ideas?

1Password Version: 8.9.12
Extension Version: 2.4.1
OS Version: macOS 12.6.2
Browser:_ Safari 16.2
Referrer: forum-search:https://1password.community/search?Search=form%20fill%20missing%20identity

browser extension

3 Replies

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    Sounds as if things are looking up. Please let us know if you have other questions.

  • Former Member's avatar
    Former Member
    3 years ago

    Huzzah!!!

    My issue was that the culprit identity had email filled out in the "Identification" section and not the "Internet Details" section

  • Former Member's avatar
    Former Member
    3 years ago

    Hey @bleen18 - Thanks for reaching out here

    I have a few questions to dig in a little:

    • Is the Identity item that isn't showing located in the same vault as the other two?
      • If not, can you double check all vaults are toggled on in the browser extension settings: Right click the 1Password icon in the browser toolbar > Settings > Accounts & Vaults > toggle all vaults on
    • For the item that isn't suggesting the email, is the email address added under the Internet Details email field? (the one that's coloured purple)
    • If the above doesn't work, could you try creating a new Identity item and testing again?

    Let us know how you get on!