Forum Discussion

Former Member's avatar
Former Member
3 years ago

emailed support a week ago, no response,

Hi,
I signed up a week ago, only to find that the app only works with MAC OS catalina 10.15 or higher. So I emailed support and no response as of a week ago. Any help if you cant run catalina on your mac. I donʻt want to wait until I am charged for the service only to find that I cannot use it. Also, need better option to contact support

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: MAC OS 10.12.6
Browser:_ Firefox
Referrer: forum-search:https://1password.community/search?Search=no%20reply%20from%20support

macos

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    @kalapaks

    I'm happy that Jack was able to help. Let me know if there is anything else that we can help you with. 🙂

  • Former Member's avatar
    Former Member
    3 years ago

    OK well thanks for the reply. I did not get a support ID, but I think you answered my question

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @kalapaks:

    That definitely isn't the experience we want you to have when emailing us. I don't see any conversations in our system using the email address you've signed up on the 1Password Support Community with. Did you receive a Support ID when you emailed in? It should look something like [#ABC-12345-678]. Please don't post the email address you emailed from as the support community is a public website.

    Just for some additional context however, 1Password 8 for Mac requires macOS Catalina 10.15 or later. 1Password 7 for Mac requires macOS High Sierra 10.13 or later.

    Jack