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Former Member's avatar
Former Member
4 years ago

Error 5 - permission denied

Dell Win 10 upgrade to 1PW8 fails. I have updated windows, turned off Malwarebytes, removed read only attribute. This was also an ongoing issue with 1PW 7 but it would finally upgrade. 1Passw...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
4 years ago

Thanks for your reply, @MikeV99.

Running the 1Password installer as administrator has been known to cause issues in the past, but I'm happy to hear the install proceeded after following the comments from Ekalb.

Should you run into any future issues with updates, you can try excluding the entire 1Password directory and the 1Password.exe in any security software you have running and then rebooting your device. The 1Password directory can be found here - %localappdata%\1Password and the 1Password.exe is here: %localappdata%\1Password\App\8.

We'll be here to help if you run into any other troubles!