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Former Member's avatar
Former Member
3 years ago

Error "Incorrect authentication code. Make sure your device has the correct date and time"

Hi Team,

For your assistance to troubleshoot this issue in 1Password and can't be able to login due to this Error "Incorrect authentication code. Make sure your device has the correct date and time".

I can be able to login in 1Password yesterday, however the error now is showing up.
I am using google authenticator and the time is correctly setup.

I tried the Edge and the Google browser, but it has the same issue.
Restarting the phone and the laptop, the issue persists.

Thank you

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

macos

2 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    @lavinialacdao

    I'm sorry that you're having trouble signing in. I see that my colleague sent you a reply about an hour ago, please try their suggestions and reply to their email if you're still having trouble.

    As requested, I'm closing this thread.

    -Dave

    ref: LEE-17145-584

  • Former Member's avatar
    Former Member
    3 years ago

    Hi Team,

    Kindly close or delete this post. I already email this issue to the support.

    Thank you