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Anonymous
3 years ago

Error message about updating when I'm already using the latest version

I cannot open the main 1password windows app at all because of the following error and every time I use the browser extension I get the same error but I can at least use after that. The error message says:

"You've used a newer version of 1Password on this device. Update to the latest version to keep using 1Password. Contact mailto:support@1password.com if you need help"

I have already updated to the latest version, and I have redownloaded & installed it again a few times but the message keeps appearing again after a while.

1Password Version: 8.10.4
Extension Version: 2.9
OS Version: Windows 11 Pro 22H2
Browser:_ Edge
Referrer: forum-search:https://1password.community/search?Search=Problem%20with%20updating

windows

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  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi there @MrFawlty

    We'll need to ask you for some more information to troubleshoot this effectively, so it's best to continue by email. Send us an email at support+forum@1password.com and you'll receive an auto-reply from šŸ¤– BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] ā€“ post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

    ā€” Grey

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I cannot open the main 1password windows app at all because of the following error and every time I use the browser extension I get the same error but I can at least use after that. The error message says:

\n\n

\"You've used a newer version of 1Password on this device. Update to the latest version to keep using 1Password. Contact mailto:support@1password.com if you need help\"

\n\n

I have already updated to the latest version, and I have redownloaded & installed it again a few times but the message keeps appearing again after a while.

\n\n
\n\n

1Password Version: 8.10.4
\nExtension Version: 2.9
\nOS Version: Windows 11 Pro 22H2
\nBrowser:_ Edge
\nReferrer: forum-search:https://1password.community/search?Search=Problem%20with%20updating

","body@stringLength":"819","rawBody":"

I cannot open the main 1password windows app at all because of the following error and every time I use the browser extension I get the same error but I can at least use after that. The error message says:

\n\n

\"You've used a newer version of 1Password on this device. Update to the latest version to keep using 1Password. Contact support@1password.com if you need help\"

\n\n

I have already updated to the latest version, and I have redownloaded & installed it again a few times but the message keeps appearing again after a while.

\n\n
\n\n

1Password Version: 8.10.4
\nExtension Version: 2.9
\nOS Version: Windows 11 Pro 22H2
\nBrowser:_ Edge
\nReferrer: forum-search:Problem with updating

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The error 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Error message about updating when I'm already using the latest version","moderationData":{"__ref":"ModerationData:moderation_data:124357"},"body":"

Hi there @MrFawlty

\n\n

We'll need to ask you for some more information to troubleshoot this effectively, so it's best to continue by email. Send us an email at support+forum@1password.com and you'll receive an auto-reply from šŸ¤– BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] ā€“ post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

\n\n

ā€” Grey

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