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Gilles's avatar
Gilles
Dedicated Contributor
4 years ago

Error msg when installing "You used a newer version....."

This is the pop-up I get when trying to install 1Password 8, public release downloaded from your site


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

12 Replies

  • Gilles's avatar
    Gilles
    Dedicated Contributor

    OK that worked

    Now I'll see if 1Passwword 8 works correctly with non-us keyboards for Quickfill

  • Gilles

    It sounds like you are running up against a database schema change. The best option would be to set aside the current installation and reinstall. Here's what you would need to do.

    1. Make sure you have your Emergency Kit and know your account password.
    2. Quit 1Password and all browser for good measure. Right-click 1Password mini in the menu bar and click Quit.
    3. Open Finder, and click the Go menu > Go to Folder... In the box that appears, copy and paste the following exactly:

    ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/

    1. You'll see a folder called Data - move this to your Desktop.

    2. Download 1Password 8 and install.

    3. Open 1Password and then sign into your account when prompted.

    As our founder Dave put it: Traveling back in time can be a rough ride. I suggest switching to the Beta channel to get the next stable update and then if you want to the production channel. You’re welcome to stay on betas though as we have many more goodies on the way.