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jFred's avatar
jFred
Occasional Contributor
2 years ago

Error: "Oops, something went wrong while loading" [SEE APPROVED ANSWER]

. Chromium browsers (Edge and Chrome), latest version, as well as Safari Browser extension just updated to 2.14 and now it's not working on all browsers. When I click on the 1Password ...
browser extension
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
2 years ago

I'm sorry for the delay, folks. The team has been working on your reports. You should be able to use 1Password in the browser version 2.14. We appreciate your patience while we continue to investigate the issue.

  • Please try turning off the extension and turning it on again:
  1. Right-click the 1Password icon in your browser's toolbar and click "Manage Extension."
  2. Turn off the 1Password extension and then turn it back on again.
  3. Click on the 1Password extension in your browser's toolbar.

If the above steps do not work, follow these steps to get 1Password working in your browser again:

The actions below would necessitate you using your account password to unlock the 1Password in the browser until an update can be released. After releasing a new build, you can turn on the shared lock state and return to using biometrics for unlocking.

  • Turning off the shared lock state:
  1. Right-click on the browser toolbar icon.
  2. Select settings.
  3. Turn off the General section's Integrate with 1Password app setting.
  • Turning on the shared lock state: (Only after a new release is issued)
  1. Right-click on the browser toolbar icon.
  2. Select settings.
  3. Turn on the General section's Integrate with 1Password app setting.

We will follow up here in the community when a resolution occurs. You have our apologies for the disruption.

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\"View

\n\n

.

\n\n

Chromium browsers (Edge and Chrome), latest version, as well as Safari

\n\n

Browser extension just updated to 2.14 and now it's not working on all browsers.

\n\n

When I click on the 1Password icon on the browser, I get the following error:

\n\n

\n\n
\n\n

1Password Version: 8.10.9
\nExtension Version: 2.14
\nOS Version: MacOS 13.4
\nBrowser: Chrome and Edge

\n","kudosSumWeight":7,"postTime":"2023-08-17T17:21:12.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS00NTgzMy0zOTA2aTg5NDVCRjBBM0IwMDE4RkM?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:45833_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7339},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

\"View

\n\n

.

\n\n

Chromium browsers (Edge and Chrome), latest version, as well as Safari

\n\n

Browser extension just updated to 2.14 and now it's not working on all browsers.

\n\n

When I click on the 1Password icon on the browser, I get the following error:

\n\n

\n\n
\n\n

1Password Version: 8.10.9
\nExtension Version: 2.14
\nOS Version: MacOS 13.4
\nBrowser: Chrome and Edge

"},"Conversation:conversation:45833":{"__typename":"Conversation","id":"conversation:45833","solved":false,"topic":{"__ref":"ForumTopicMessage:message:45833"},"lastPostingActivityTime":"2023-08-30T09:24:45.000-07:00","lastPostTime":"2023-08-30T09:24:45.000-07:00","unreadReplyCount":93,"isSubscribed":false},"ModerationData:moderation_data:45833":{"__typename":"ModerationData","id":"moderation_data:45833","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS00NTgzMy0zOTA2aTg5NDVCRjBBM0IwMDE4RkM?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS00NTgzMy0zOTA2aTg5NDVCRjBBM0IwMDE4RkM?revision=1","title":"q9zbj6q3hoav.png","associationType":"BODY","width":1606,"height":1128,"altText":null},"Revision:revision:45833_1":{"__typename":"Revision","id":"revision:45833_1","lastEditTime":"2023-08-17T17:21:12.000-07:00"},"ForumReplyMessage:message:45852":{"__typename":"ForumReplyMessage","id":"message:45852","conversation":{"__ref":"Conversation:conversation:45833"},"author":{"__ref":"User:user:101"},"revisionNum":1,"uid":45852,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Error: \"Oops, something went wrong while loading\" [SEE APPROVED ANSWER]","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:45852"},"parent":{"__ref":"ForumTopicMessage:message:45833"},"body":"

I'm sorry for the delay, folks. The team has been working on your reports. You should be able to use 1Password in the browser version 2.14. We appreciate your patience while we continue to investigate the issue.

\n\n\n\n
    \n
  1. Right-click the 1Password icon in your browser's toolbar and click \"Manage Extension.\"
    2. \n
  2. Turn off the 1Password extension and then turn it back on again.
    3. \n
  3. Click on the 1Password extension in your browser's toolbar.
    4. \n
\n\n

If the above steps do not work, follow these steps to get 1Password working in your browser again:

\n\n

The actions below would necessitate you using your account password to unlock the 1Password in the browser until an update can be released. After releasing a new build, you can turn on the shared lock state and return to using biometrics for unlocking.

\n\n\n\n
    \n
  1. Right-click on the browser toolbar icon.
    2. \n
  2. Select settings.
    3. \n
  3. Turn off the General section's Integrate with 1Password app setting.
    4. \n
\n\n\n\n
    \n
  1. Right-click on the browser toolbar icon.
    2. \n
  2. Select settings.
    3. \n
  3. Turn on the General section's Integrate with 1Password app setting.
    4. \n
\n\n

We will follow up here in the community when a resolution occurs. You have our apologies for the disruption.

","body@stringLength":"1531","rawBody":"

I'm sorry for the delay, folks. The team has been working on your reports. You should be able to use 1Password in the browser version 2.14. We appreciate your patience while we continue to investigate the issue.

\n\n\n\n
    \n
  1. Right-click the 1Password icon in your browser's toolbar and click \"Manage Extension.\"
    2. \n
  2. Turn off the 1Password extension and then turn it back on again.
    3. \n
  3. Click on the 1Password extension in your browser's toolbar.
    4. \n
\n\n

If the above steps do not work, follow these steps to get 1Password working in your browser again:

\n\n

The actions below would necessitate you using your account password to unlock the 1Password in the browser until an update can be released. After releasing a new build, you can turn on the shared lock state and return to using biometrics for unlocking.

\n\n\n\n
    \n
  1. Right-click on the browser toolbar icon.
    2. \n
  2. Select settings.
    3. \n
  3. Turn off the General section's Integrate with 1Password app setting.
    4. \n
\n\n\n\n
    \n
  1. Right-click on the browser toolbar icon.
    2. \n
  2. Select settings.
    3. \n
  3. Turn on the General section's Integrate with 1Password app setting.
    4. \n
\n\n

We will follow up here in the community when a resolution occurs. You have our apologies for the disruption.

\n","kudosSumWeight":7,"repliesCount":0,"postTime":"2023-08-18T07:07:52.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:45852_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":15},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1746031225891":{"__typename":"CachedAsset","id":"theme:customTheme1-1746031225891","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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