Error: "Oops, something went wrong while loading" [SEE APPROVED ANSWER]

I just checked on Firefox on computer 1 and its browser extension appears to be working normally.

I have 2 computers and the 1P extension broke in both of them a couple days ago. I believe that this was right after I upgraded to the most recent version of Chrome.

Clicking on the icon in the browser on either machine USUALLY causes the message in the title to be shown in place of where the normal UI would be. SOMETIMES, only on computer 1, the UI will load normally, But when that happens, there are no vaults, no logins, nothing. But at least I can get the plugin version number when that happens...

On both computers, the desktop version of 1Password is working normally.

Computer 1: Lenovo ThinkPad E490s; Win11 Pro 10.0.22621; Chrome 115.0.5790.173; 1Password 8.10.9; 1Password Chrome Extension 2.14.0

Computer 2: Dell Precision 5570; Win10 Ent 10.0.19045 (corporate-managed); Chrome 115.0.5790.173; 1Password 8.10.9; 1Password Chrome Extension {version unknown}

1Password Version: 8.10.9
Extension Version: 2.14.0
OS Version: {multiple}
Browser: Chrome 115.0.5790.173

Hello everyone,

I'm sorry for the inconvenience that the issue is causing. Our developers are working on releasing a hotfix as soon as possible. The team has identified the cause of the issue and hope to be able to share more soon.

For now, we've published documentation on how to get things working again on our website based on Tommy's instructions from earlier in the thread: If you see “Oops, something went wrong while loading”

Thank you for your patience.

-Dave

Hello,

I am running macOS 13.5.1, 1Password for Mac 8.10.9, and 1Password plugin for Chrome v2.14.0.

When I attempt to interact with the 1Password icons in the fields in the content area of an open browser window, there is no action taken (clicking does nothing).

When I attempt to interact with the 1Password Browser Toolbar icon, it will display the following:

Clicking Reload makes no difference.

I have attempted multiple reboots, quit and restarted Chrome, 1Password, etc. to no avail.

I am able to access 1Password functionality in the browser using the system MenuBar applet, but its ability to know what I need is limited.

Here is what I am seeing in the console:

Please help.

Dan Charles

1Password Version: 8.10.9
Extension Version: 2.14.0
OS Version: 13.5.1
Browser: Chrome

Had the same problem on Safari. Turning off the shared lock state is a workaround that fixes it. I hope it's only temporarily.

However, the extension can't be unlocked with the fingerprint sensor of my Mac anymore? Any idea why?

UPDATE: Funny, turning off and back on sharing lock state fixed it and also this issues:
http://

The procedure described by BrettGrivell worked for me (thank you Brett!) for both Mac w/Chrome and Windows 10 w/Chrome and Edge. Interestingly, I also have a second Windows 10 computer with the same version (latest for all) of Windows 10 OS, Chrome and Edge, and the 1Password app and extension and this computer has not experienced the "Oops" issue -- 1Password app and extension have been working fine on this machine. I wonder what the difference is between these two Windows machines with identical versions of all associated software. Hopefully, 1Password will do a technical write-up on this issue for the blog at some future point. I am very curious to know more about the cause of this issue.

Seems to work. Thanks, shaunmcl.

Just seen on another thread how to fix - uninstall the extension, restart chrome, reinstall the extension

Same issue for me:

1Password Version: 8.10.9
Extension Version: 2.14.0
OS Version: Windows 11 21H2
Browser: Chrome 116.0.5845.97

Well, at least I know I'm not alone with this.