Error when using 1Password in the browser: "Your session has expired."

BettieMage

Welcome to the community! I'm sorry that you're also running into the same issue. When a fix is released in a future update, my colleagues and I will make sure to update this thread. Alternatively, you'll see the fix noted in our release notes as soon as it is available if you'd prefer to check that way:

• 1Password Releases

For the time being, have you tried the workarounds that I described earlier in this thread? You can find them here.

-Dave

Dave_1P

March 19

edited March 19
Thank you everyone for providing those details. Our development team is working on a permanent fix for the issue. For the time being, choosing one of these workaround options will prevent the issue from happening:

Is there somewhere that we can follow the bug report/fix status other than to continually check back here and on Reddit?

cfireborn

I'm sorry that your work is being interrupted. Does the new tab say "Your session has expired"? If it does then this is a known issue that our developers are looking into.

Have you tried the two options that I listed right above your post? They'll prevent the issue from happening while the team works on a permanent fix. You can find them here.

-Dave

I am also having this issue- opening a new tab and switching me away from my work is driving me insane

Thank you everyone for providing those details. Our development team is working on a permanent fix for the issue. For the time being, choosing one of these workaround options will prevent the issue from happening:

Option 1: Turn on auto-lock for 1Password in the browser

1. Right-click the 1Password icon in your browser's toolbar and select "Settings".
2. In the Security section, turn on "Automatically lock 1Password" and "Lock when device goes to sleep", then set the idle timer to 8 hours.

Option 2: Install the 1Password desktop app (if you'd like to keep auto-lock turned off)

1. Install the desktop app: Get the 1Password apps
2. Make sure that integration between the desktop app and the browser extension is turned on: Right-click the 1Password icon in your browser's toolbar and select "Settings" > Make sure that "Integrate this extension with the 1Password desktop app" is turned on.
3. Use the desktop app to set your auto-lock setting to the preferred option: How to set 1Password to lock automatically

Let me know if you run into any issues following these steps and I'll be here to help further. I'm sorry again for the trouble that the issue is causing, I know that these workaround options aren't ideal and our development team is actively working on a permanent fix.

-Dave

How can i refund my money? this is pathetic

It's already almost two months since this annoying bug was reported and it's still not fixed. Very disappointing.

I use 1password at work and liked it so much, that I considered switching personal/family password manager from LastPass to 1password once my LP subscription expires. Seeing how you don't care about a bug like this one, I realize it's not going to happen.

1. youbikey and google authenticator
2. no app, just chrome extension
3. toggle off

Dave_1P
1. Enabled, google authenticator
2. no
3. toggle off

1 MFA using google authenticator
2 No
3 I currently have it toggled off but I've had it both on and off an no difference.

sdmiller

Thank you for the reports and I'm sorry for the disruption that the issue is causing. So that I can confirm that you're affected by the known issue being discussed in this thread can you tell me the following:

1. Is two-factor authentication enabled for your 1Password account? If it it then are you using Duo or Okta or just another authenticator app?
2. Do you have the desktop app installed?
3. In the "Security" section of the extension's settings, do you have "Automatically lock 1Password" toggled off?

-Dave