Since today, there is a strange problem with the 1Password extension in Edge: When I open a website or click on the tab of an open website, the 1Password sign-in webpage (https://my.1password.com/signin/?a=XXXXXXXXXXX) is being opened in another tab. See screenshot. This happens only when I unlocked the browser extension beforehand. When I sign in, the tab is closed automatically. Since the extension is unlocked, I can sign in via the extension. I already tried to manually open the sign-in page, sign-in and logout, but that doesn't help. What's wrong here? Does someone else have the same problem?

timestamp and sheath1 Thank you both for the replies. It does sound like you're running into a known issue that our developers are investigating. There are two ways to workaround the issue until a permanent fix is released: Turn "Automatically lock 1Password" on when using 1Password in the browser. Install the desktop app. You can set your auto-lock preferences there using this guide: How to set 1Password to lock automatically Our investigation has narrowed the issue down to a bug with how the auto-lock feature in the 1Password browser extension works, if the extension is set to never lock then authentication fails and a new tab with a sign in page is opened (as you've noted). If you turn on auto-lock for the browser extension then the issue shouldn't occur. Alternatively, when the desktop app is installed authentication is handled by the desktop app and not the browser extension which avoids the issue as well. Let me know if both workarounds don't work for you. We're hoping to release a permanent fix as soon as possible. -Dave ref: dev/core/core#27669

Hi Dave, 1Password browser extension version 2.20.0 No, I don't use multiple accounts. I have turned on the option "Integrate this extension with the 1Password desktop app". But there is another issue with the integration. See https://1password.community/discussion/143151/edge-integration-does-not-work-properly#latest

Having the same issue on Chrome.

I sent a console log and a diagnostics report: support ticket ID is LNX-58362-573 As long as the console was open, the problem didn't occur. As soon as I closed the console after saving the report, the issue occurred again.

I tried closing the Console, and indeed the problem did come back. So I submitted ticket USN-47961-729.

Error when using 1Password in the browser: "Your session has expired."

54 Replies

timestamp
New Contributor
2 years ago
I'm experiencing the same thing: nearly persistent popup windows prompting me to login despite being logged into the extension (unlocked). Version 2.20.0 of the browser extension on Windows Vivaldi. The desktop app is not installed. I am using one 1Password account, and have the "Integrate this extension with the 1Password desktop app" disabled. Any guidance will be greatly appreciated.

Thank you!
1P_Dave
Moderator
2 years ago
Hoelder

I'm sorry that 1Password is opening a new 1Password.com tab when using the browser extension. So that I can better understand the situation can you please tell me the following:

What versions of the extension, desktop app, and Microsoft Edge are you using?

Are you using multiple 1Password accounts? If you are then is one a work account that uses Duo or Okta?

Do you have the following setting turned on or off: 1Password in the browser > Settings > General > "Integrate this extension with the 1Password desktop app".

I look forward to hearing from you.

-Dave

ref: dev/core/core#27421
ref: dev/core/core#26988
Hoelder
Occasional Contributor
2 years ago
Slowly, I approaching the root of the problem: The extension seem to log-out from the online access, even if it's still logged in offline.

Is this in connection with the update to 8.10.24?

By the way: The sign-in page doesn't only pop up if I open a new website. It pops up every few minute if I'm on another website as well. That's really annoying!
Hoelder
Occasional Contributor
2 years ago
1Password in Edge continously asks me to sign in, even if I unlocked (signed in) the extension.

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Error when using 1Password in the browser: "Your session has expired."

54 Replies

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