Unable to update 1pw on Win 11 since 1st install: have to do full reinstall every time

So just to update 1PW on this issue: it still persists with every single update. Every time there's a new update to 1PW I have to go into %appdata%\.. and right click and set all 3 folders (Local, LocalLow, Roaming) to not read only. Then and only then will 1PW update. Once again, this happens every single update. It's getting extremely tedious and I don't understand why it seems like something is clearly locking access to the file. As explained above and to the CS team, it doesn't matter that I have all the required folders and files set to be excluded by Malwarebytes and the built in Windows 11 AV. Furthermore the issues exists even if I quit MB and disable the Win 11 AV. I don't know what else could be causing this to constantly require me to simply right click and mark that entire series of folders as not read only. 

And no, they are not by default all read only. I don't go into my system folders and randomly apply permission/access settings haha.

architekt

Thank you for posting the Support ID. I've made sure that your diagnostics report has made it to the correct team and one of my colleagues will send you a reply as soon as possible via email.

Since we have a communications channel open via email, I'll close this thread.

-Dave

ref: UCL-34861-392

1P_Dave
alright, looks like it's "support at 1password.com" not "support+forum at 1password.com" as the former is the only one that got back to me with an automated support ticket.

Here is the number: UCL-34861-392

figured out the diagnostic issue, ignore this post

architekt

I'm sorry that the issue is still occurring. I'd like to ask you to send in a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/147529/unable-to-update-1pw-on-win-11-since-1st-install-have-to-do-full-reinstall-every-time
• Your forum username: architekt

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

OK took a bit to reproduce this cause I was lazy but I managed to. For reference, I already made the changes to my exclusion list for Malwarebytes (the folder and the app) and just in case, the built in Windows AV. So, here's what I did to update today which failed until I tried it in safe mode:

1PW 8.10.45, 81045002 on PRODUCTION channel

1. Start computer normally
2. Start 1pw: says "1Password will update when you restart the app" at bottom of password entry prompt
3. Click "Restart now" button: nothing happens - no error message, no quitting of the app, nothing.
4. Enter password - logged in and still see update message at bottom - "restart now" button same behavior
5. Check for updates - Downloads update. Button changes to "Restart now" - clicking this button shows the error: "1Password couldn't complete an update. Click here to try again. " (the text is the button that appears)
6. I have tried 1-5 also running 1PW as admin, same issue

I looked at the log after this and found several errors. I'll post the errors here, but let me know if you want the logs (I'm not sure if the logs contain sensitive info: I see references to my account UUID). Here's the errors from the above method.

ERROR 2024-10-18T13:42:42.876+00:00 tokio-runtime-worker(ThreadId(20)) [1P:native-messaging\op-native-core-integration\src\connection_handler.rs:62] message from b5x was None: EndConnection
ERROR 2024-10-18T13:42:42.876+00:00 tokio-runtime-worker(ThreadId(20)) [1P:native-messaging\op-native-core-integration\src\connection_handler.rs:31] Dropping connection with b5x due to error handling incoming message: EndConnection
ERROR 2024-10-18T13:42:42.984+00:00 tokio-runtime-worker(ThreadId(20)) [1P:app\op-app\src\app\backend\updater.rs:140] failed to run autoupdate: Io(Os { code: 5, kind: PermissionDenied, message: "Access is denied." })
INFO 2024-10-18T13:43:56.916+00:00 tokio-runtime-worker(ThreadId(20)) [1P:native-messaging\op-native-core-integration\src\lib.rs:369] Extension connecting.
INFO 2024-10-18T13:43:56.916+00:00 tokio-runtime-worker(ThreadId(20)) [1P:native-messaging\op-native-core-integration\src\lib.rs:371] Extension connection accepted.
INFO 2024-10-18T13:52:25.741+00:00 tokio-runtime-worker(ThreadId(20)) [1P:op-updater\src\windows\downloaded_update.rs:38] Ignoring C:\Users\<redacted-username>\AppData\Local\1Password\1PasswordSetup-8.10.48.exe update because it has failed to run, will retry in 24 hours.

I TRIED TO UPDATE IN SAFE MODE WITH NETWORKING AND IT WORKED
Again, I don't know if the logs contain sensitive user info, given my account ID is in there, so I won't post it unless you let me know it's OK, but here's the relevant parts from when it updated:

INFO 2024-10-18T14:00:32.420+00:00 tokio-runtime-worker(ThreadId(26)) [1P:data\op-syncer\src\sync_job.rs:491] synced account <redacted> (0.0883193s)
INFO 2024-10-18T14:00:32.420+00:00 tokio-runtime-worker(ThreadId(27)) [1P:data\op-file-transfer\src\lib.rs:608] find_and_complete_pending_uploads: '<redacted>'
INFO 2024-10-18T14:00:32.469+00:00 tokio-runtime-worker(ThreadId(26)) [1P:data\ext\op-account-ext-syncer\src\lib.rs:239] The B5 Notifier for (<redacted>) has connected, now monitoring for events.
INFO 2024-10-18T14:00:32.535+00:00 tokio-runtime-worker(ThreadId(20)) [1P:app\op-app\src\app\components\policies.rs:174] Skipping policies for account <redacted>; feature flag not enabled.
INFO 2024-10-18T14:00:32.535+00:00 tokio-runtime-worker(ThreadId(20)) [1P:app\op-app\src\app\components\policies.rs:174] Skipping policies for account <redacted>; feature flag not enabled.
INFO 2024-10-18T14:00:51.929+00:00 tokio-runtime-worker(ThreadId(26)) [status:app\op-app\src\app\backend\updater.rs:232] Available Production update to 8.10.48 for current build (81045002)
INFO 2024-10-18T14:00:53.731+00:00 tokio-runtime-worker(ThreadId(12)) [1P:app\op-app\src\app\backend\updater.rs:94] Trusted downloaded update available C:\Users\<redacted-username>\AppData\Local\1Password\1PasswordSetup-8.10.48.exe
ERROR 2024-10-18T14:00:53.737+00:00 tokio-runtime-worker(ThreadId(1)) [1P:ffi\op-core-node\src\lib.rs:549] Item list call aborted by a new call
ERROR 2024-10-18T14:00:53.738+00:00 tokio-runtime-worker(ThreadId(28)) [1P:ffi\op-core-node\src\lib.rs:549] Item list call aborted by a new call
INFO 2024-10-18T14:00:54.729+00:00 tokio-runtime-worker(ThreadId(25)) [status:op-updater\src\windows\mod.rs:172] Exiting 1Password.exe (81045002) to start update C:\Users\<redacted-username>\AppData\Local\1Password\1PasswordSetup-8.10.48.exe.


architekt

Sounds good. If you still run into the issue even after excluding 1Password from your antimalware software, then try to update using Safe Mode: Start your PC in safe mode in Windows - Microsoft Support

If the update succeeds in Safe Mode then that will provide clues on what might be causing the issue.

-Dave

I run Malwarebytes and the built in Win 11 anti virus. Unfortunately, I guess I jumped the shark and updated manually right after I posted this /facepalm. I'll make the changes you listed above, and then report back next time there's a 1PW Windows client update. Or, if it makes more sense to you, feel free to delete the thread and I can re-create it if/when the issue arises again. Up to you, but I appreciate the prompt reply! Sorry for taking a bit to get back to you.

Hello architekt! 👋

I'm sorry that 1Password is failing to update, thank you for providing all of the information that you did. Are you running any security software on your Windows PC? Such as an antivirus security suite?

If you are then I recommend that you exclude the entire 1Password folder and the 1Password.exe in your antivirus, then reboot your Windows PC. The 1Password directory can be found here - %localappdata%\1Password and the 1Password.exe is here: %localappdata%\1Password\App\8.

If that doesn't work, or you're not using any antivirus or antimalware software, then please let me know and I can investigate further.

-Dave