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Forum Discussion
Error: "Your Mac hasn't logged out because '1Password' failed to quit."
Attempting to log out of my Mac fails with an on-screen message "Your Mac hasn't logged out because "1Password" failed to quit. To continue logging out, quit "1Password"." The on-screen message has options "cancel" and "try again". If I use the 1Password "helper" to completely quit 1Password the log out then completes.
Currently running macOS Ventura 13.4 on iMac retina 5K 27-inch 2019, and using 1Password for Mac 8.10.7 81007041 (from Mac App Store) with current subscription to 1Password for Families.
1Password Version: 8.10.7
Extension Version: 2.11.0
OS Version: macOS 13.4
Browser:_ Safari
Referrer: forum-search:Your Mac hasn't logged out because 1Password failed to quit
58 Replies
- 1P_Dave
Moderator
@Glenn62
Thank you for sending in a report. I see that Tommy has responded to you already, if you have any other questions then please reply to this last email.
I'm sorry that you're also running into the issue. Our developers are investigating the problem and I've added your report to the internal work item open for the issue.
-Dave
ref: dev/core/core#21869
Is there a setting to change that will allow the nightly shut down to happen without my having to close iPassword by hand first?
1Password Version: 8.10.7
Extension Version: 2.11.0 safari
OS Version: macOS 13.4
Browser:_ Safari 16.5
Referrer: forum-search:https://1password.community/search?Search=the%20program%20prevents%20iMac%20from%20shutting%20downDave,
I have also submitted a support request with diagnostic. I will posted my SupportID when I receive it.
Edit: [#AXB-43722-268]
Thank you!
- 1P_Dave
@jsclarke99
Thank you for posting the Support ID, one of my colleagues will send you a reply over email as soon as they've reviewed the report.
-Dave
ref: VNM-53219-143
- 1P_Dave
@jsclarke99
Thank you for reporting the issue, I'm sorry for the impact that it's having on your Mac. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/comment/688292/#Comment_688292
- Your forum username:
jsclarke99 - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
