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Forum Discussion
Error: "Your Mac hasn't logged out because '1Password' failed to quit."
Attempting to log out of my Mac fails with an on-screen message "Your Mac hasn't logged out because "1Password" failed to quit. To continue logging out, quit "1Password"." The on-screen message has options "cancel" and "try again". If I use the 1Password "helper" to completely quit 1Password the log out then completes.
Currently running macOS Ventura 13.4 on iMac retina 5K 27-inch 2019, and using 1Password for Mac 8.10.7 81007041 (from Mac App Store) with current subscription to 1Password for Families.
1Password Version: 8.10.7
Extension Version: 2.11.0
OS Version: macOS 13.4
Browser:_ Safari
Referrer: forum-search:Your Mac hasn't logged out because 1Password failed to quit
58 Replies
- 1P_Dave
Moderator
@benedickmiller
Thank you for those additional details.
@bodean
Our developers are working on a fix to be released as soon as possible and I'm sorry for the trouble. For the time being, please see my previous comment for a workaround: https://1password.community/discussion/comment/690392/#Comment_690392
-Dave
1P_Dave thanks for looking in to this. FYI - the issue does not arise (for me) when shutting down or logging out by hand, so no need to quit 1Password in those cases. The issue is only when my Mac attempts to log out automatically, after a specified period of inactivity, as set in settings.
- 1P_Dave
@benedickmiller, @Hyperion1337, and @jonathancohlmeyer
Thank you for adding your reports, a fix has been coded for the issue and is currently being tested. We hope to release it as soon as possible.
For now, if you right click on the 1Password icon from the macOS menu bar and then click Quit you'll be able to shutdown the Mac without experiencing the pop up. I'm sorry for the inconvenience that the issue is causing.
-Dave
I have my my M1 Macbook, Mac OS 13.4.1 Ventura set to logout after x minutes (security requirement for work) This used to work fine, but recently the logout fails with an error the 1Password failed to quit. If I log out by hand there is no issue, it is just the automatic time-out logout that fails. This is a problem, because 1Password is compromising security!
1Password for Mac 8.10.7 (81007041)
1Password Version: 8.10.7
Extension Version: Not Provided
OS Version: macOS 13.4.1
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=1password%20does%20not%20quite%20on%20logout- 1P_Dave
@charleskoehl
Thank you for adding your report, I've let our developers know that you're also affected by the issue. I'm sorry for the inconvenience.
-Dave
- 1P_Dave
I'm sorry that you're also running into the issue. Our developers are working on a fix and we hope to release it as soon as possible.
In the meantime, if you right click on the 1Password icon from the macOS menu bar and then click Quit you'll be able to shutdown the Mac without experiencing the pop up.
-Dave
ref: dev/core/core#21869
