Error: "You've used a newer version of 1Password on this device." (See Approved Answer)

Hello @IanHarrison, Aussitot, and @AlexanderZ! 👋

I'm sorry that you all ran into an error message when unlocking 1Password for Mac. We're currently investigating the issue and have some steps to resolve the problem and get you back up and running. As a start, I'd like to ask you to create a diagnostics report from your Mac:

1. Open Finder.
2. Click Go in the menubar at the top of the screen.
3. Click Go To Folder...
4. In the new pop-up that appears paste: ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data and then press return on your keyboard.
5. Right-click on the folder titled logs and select Compress "logs".

Attach the newly created logs.zip file to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/139434/youve-used-a-newer-version-of-1-password-on-this-device-update-to-the-latest-version-to-keep
• Your forum username: username
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

edit: Corrected the diagnostics report instructions.

ref: /cst3/-/issues/109