Forum Discussion

Former Member

3 years ago

Error: "You've used a newer version of 1Password on this device." (See Approved Answer)

https://1password.community/discussion/comment/683383/#Comment_683383 . Hi Just started my Mac up this morning and I got the following message, I have tried uninstalling and rein...

macos

Former Member

3 years ago

I rebooted my MacBook. Went to open 1PW but got this message: "You’ve used a newer version of 1Password on this device. Update to the latest version to keep using 1Password. Contact mailto:support@1password.com if you need help." (Please note I keep 1PW up to date so this make no sense to me.) I pressed the OK button. Message disappears and nothing happens. If I try again to open 1PW app I get the same. So I uninstalled 1PW thinking maybe it was corrupted. Then downloaded the latest version (8.10.4) from 1PW. The installer downloads but when I open it rather than installing I get that same message that I've used a newer version. Help!

1Password Version: see above, but can't install it
Extension Version: 2.9.0
OS Version: Ventura 13.2.1
Browser:_ Firefox

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\"You've used a newer version of 1Password on this device.\" (See Approved Answer)","id":"message:119227","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:119227","revisionNum":1,"repliesCount":51,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:119227"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:119227"},"body@stripHtml({\"truncateLength\":200})":" \nhttps://1password.community/discussion/comment/683383/#Comment_683383 \n \n\n . \n\n Hi \n\n Just started my Mac up this morning and I got the following message, I have tried uninstalling and rein...","body@stringLength":"839","rawBody":"

\n $\"View$
\n

\n\n

Just started my Mac up this morning and I got the following message, I have tried uninstalling and reinstalling with no luck. Any ideas please ?

\n\n

Thanks

\n\n

Ian

\n\n

1Password Version: 8
\nExtension Version: Not Provided
\nOS Version: Mac Ventura 13.2.1
\nBrowser:_ Not Provided

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\nhttps://1password.community/discussion/comment/683383/#Comment_683383
\n

\n\n

Just started my Mac up this morning and I got the following message, I have tried uninstalling and reinstalling with no luck. Any ideas please ?

\n\n

Thanks

\n\n

Ian

\n\n

1Password Version: 8
\nExtension Version: Not Provided
\nOS Version: Mac Ventura 13.2.1
\nBrowser:_ Not Provided

"},"Conversation:conversation:119227":{"__typename":"Conversation","id":"conversation:119227","solved":false,"topic":{"__ref":"ForumTopicMessage:message:119227"},"lastPostingActivityTime":"2023-06-02T06:52:10.000-07:00","lastPostTime":"2023-06-02T06:52:10.000-07:00","unreadReplyCount":51,"isSubscribed":false},"ModerationData:moderation_data:119227":{"__typename":"ModerationData","id":"moderation_data:119227","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMTkyMjctODkxNWkwMjZDRENDMTlGRTJEMTUy?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMTkyMjctODkxNWkwMjZDRENDMTlGRTJEMTUy?revision=1","title":"4o7h8ow7m828.png","associationType":"BODY","width":1034,"height":922,"altText":null},"Revision:revision:119227_1":{"__typename":"Revision","id":"revision:119227_1","lastEditTime":"2023-04-12T00:07:10.000-07:00"},"ForumReplyMessage:message:119240":{"__typename":"ForumReplyMessage","id":"message:119240","conversation":{"__ref":"Conversation:conversation:119227"},"author":{"__ref":"User:user:-1"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:119227/message:119240","revisionNum":1,"uid":119240,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Error: \"You've used a newer version of 1Password on this device.\" (See Approved Answer)","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:119240"},"parent":{"__ref":"ForumTopicMessage:message:119227"},"body":"

I rebooted my MacBook. Went to open 1PW but got this message: \"You’ve used a newer version of 1Password on this device. Update to the latest version to keep using 1Password. Contact mailto:support@1password.com if you need help.\" (Please note I keep 1PW up to date so this make no sense to me.) I pressed the OK button. Message disappears and nothing happens. If I try again to open 1PW app I get the same. So I uninstalled 1PW thinking maybe it was corrupted. Then downloaded the latest version (8.10.4) from 1PW. The installer downloads but when I open it rather than installing I get that same message that I've used a newer version. Help!

\n\n

1Password Version: see above, but can't install it
\nExtension Version: 2.9.0
\nOS Version: Ventura 13.2.1
\nBrowser:_ Firefox

","body@stringLength":"831","rawBody":"

I rebooted my MacBook. Went to open 1PW but got this message: \"You’ve used a newer version of 1Password on this device. Update to the latest version to keep using 1Password. Contact support@1password.com if you need help.\" (Please note I keep 1PW up to date so this make no sense to me.) I pressed the OK button. Message disappears and nothing happens. If I try again to open 1PW app I get the same. So I uninstalled 1PW thinking maybe it was corrupted. Then downloaded the latest version (8.10.4) from 1PW. The installer downloads but when I open it rather than installing I get that same message that I've used a newer version. Help!

\n\n

1Password Version: see above, but can't install it
\nExtension Version: 2.9.0
\nOS Version: Ventura 13.2.1
\nBrowser:_ Firefox

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