Forum Discussion

TWO's avatar
TWO
New Contributor
4 years ago

Every time I try to start 1Password on my iPad (16.1.1) it never opens but minimizes

It minimizes back to the sign on screen every sign on attempt. 1Password Version: 8.9.7 Extension Version: Not Provided OS Version: iPad iOS 16.1.1 Browser:_ Edgr Referrer: forum-sear...
ios
Alvin_L_1P's avatar
Alvin_L_1P
Icon for 1Password Team rank1Password Team
4 years ago

hey TWO :

I understand that the 1Password 8 for iOS app is crashing on your iPad. We'll need to take a closer look at how 1Password is currently set up. Can you send us a diagnostics report from your iPad?

Attach the diagnostics to an email message addressed to support+forum@1password.com. With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Alvin

ref: HRC-67753-516