Exception Breakpoint reached

Hey dyqik, thanks getting back to us. I'm glad to hear things are working with 1Password 7 at the moment.

If you'd like to try disabling hardware acceleration and testing 1Password 8 again, I'll provide some steps to do so that won't require you to launch the app:

Disable hardware acceleration

1. Make sure 1Password 8 is completely closed by Right-clicking the icon in your system tray > Quit.
2. Type the following into your Windows search bar, and hit Enter: %localappdata%\1Password\settings
3. Open the settings.json file in a text editor like Notepad, and look for "app.useHardwareAcceleration": true,.
4. If it is present, change it to "app.useHardwareAcceleration": false,. If it's not present, add "app.useHardwareAcceleration": false to the bottom of the settings list, and save the file.

Note: Be sure to also add a comma at the end of the preceding setting, for example:


{
"app.double":false,
"app.useHardwareAcceleration": false
}


If that doesn't help, I'd like to ask you to send us some trace logs.

Sending trace logs

1. Make sure 1Password 8 is completely closed by Right-clicking the icon in your system tray > Quit.
2. Press the Windows key on your keyboard, type CMD and hit Enter.
3. In the Command Prompt window that opens, type or copy the following, and hit Enter: start 1password --log trace
4. 1Password will attempt to launch.
5. The command prompt window will have generated some logs. Copy and paste those logs in to Notepad, then save.

You can email these logs to support+windows@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/142533/exception-breakpoint-reached#latest
• Your forum username: dyqik

Looking forward to hearing from you.

Ali

Hi, thanks for the response. Yes, Version 7 works fine for now - Version 8 worked for a while before I posted here, and then stopped and won't reinstall (same error) or open at all, so I couldn't try the hardware acceleration.

Hello dyqik,

I'm sorry that you've encountered this breakpoint error with 1Password for Windows.

This is a known issue that the team has been looking into and I've included your report there. We've had some luck with customers trying the nightly version of 1Password. I appreciate you letting us know this hasn't helped.

After receiving this error message, are you still able to use 1Password or does it crash and not allow you to proceed? If you are able to access the app still, do you continue to experience this issue after disabling Hardware Acceleration:
1. Select ⋮ > Settings (or Ctrl + Comma (,)).
2. Select the Advanced tab.
3. Uncheck "Use Hardware Acceleration".

If that didn't help, or you are unable to access 1Password 8 for Windows at all, Could you let us know if you have any luck with 1Password 7? If you could test this for us, you first need to uninstall version 8 before installing 7:
* 1Password 7 for Windows - Download

I'm looking forward to your reply.

ref: dev/core/core#16275