Experiment #4 – New interface in 1Password.com’s vault view

Is it not supposed to display details when clicking on an item? Browser = Edge

Now that the new version has become the default, it's become immediately clear that it is S L O W. Initially loading the UI consistently takes 5-10 seconds, by which point I typically should have already finished with whatever I came there to do. At least as long as it's in this state, the new UI is a serious nuisance. The problem is compounded by 1Password not remembering my choice to return to the old, more performant UI, so I keep having to sit through this stupid loading page every time I want to edit something, and even after switching back, the big banner across the top of the screen proclaiming the imminence of the new version can no longer be dismissed, so it's a permanent space-wasting distraction.

Also, as has been the trend with 1Password's updates for a while now, more things are buried in menus than before, or deeper in menus if they were already in one. This problem is currently a lot worse in the browser extension, but I'm now seeing the same anti-patterns emerging in the web UI: almost nothing is possible with a single click anymore, and even 2-click actions are getting to be increasingly rare. While a designer may say it looks "cleaner," this is not a good direction to be moving in terms of actual usability for people who are just trying to get something done and move on. A lot of these menus only have a small handful of items in them, and probably shouldn't even exist at all.

1. Do you prefer this new interface over the old one?
   Definitely not. There wasn't really anything wrong with the old one, and the new UI is an unfamiliar thing I suddenly need to re-learn for no benefit. I don't use the desktop app for reasons that have been raised and litigated repeatedly on this forum in years past, so making the web UI "more consistent" with that is a bad thing as far as I'm concerned.

2. Do you see value in us rolling out this new interface of the vault item view to all 1Password users?
   I see negative value in rolling out this change, and would at least start evaluating alternative password managers if this became the only way to manage my saved passwords. I don't have a good replacement in mind, so I'd really rather not have to do that.

3. Are you experiencing any performance issues?
   Extremely. It's staggering how slow it is to load -- no other web app I use takes nearly as long to get to a usable state.

4. How often do you use the vault item view in 1Password.com?
   Any time I need to do anything other than auto-filling form fields. I primarily use 1Pass through the browser extension, so since that doesn't support editing directly, 1Password.com is the only realistic option I have to make any changes to anything. Without it, 1Pass is effectively read-only as far as I'm concerned.

In general, I place a high value on stability, especially with software as critical as my password manager. While genuinely useful updates are still a good thing, UI changes that don't directly fix bugs are almost always going to be unwelcome. I'm not exaggerating when I say a 10 second load time is longer than I should have been on the page at all -- I routinely make changes to something and close the tab again in less time than that. Moving things around and burying them in different places completely destroys that workflow, and forces me to stop whatever primary task I was in the middle of and focus on figuring out what nonsense my password manager has gotten up to today.

This is exhausting. I would happily pay a more premium price to keep the older stable UI around, even just in maintenance mode.

I like the design that you can read the complete text in the notes or whatever is written, the full text...i mean the previous design. See screenshot.
With the browser , in Safari, you can read the whole text even if there are few lines but you can not do this with the app in the Mac

1Password Version: 8.10.36
Extension Version: 10.15.7
OS Version: 14.5
Browser: safari

1P_Rob thank you for the explanation. I've updated some of our links using the Copy private link option in the web app and it works like you said.

What puzzles me is why a user, who is already logged in and viewing a record, must keep logging in every time they follow a new link. Duplicating the tab you are already viewing triggers login. The original view didn't do this to you.

Also, I wish we could configure the timeout period in our profiles. If I had a dollar every time 1Password has forced me to log back in I would be a millionaire by now. It is a poor UX to have it locked down so tightly.

If you're going to align the UI of the my.1password.com with the App, please make it obvious when we're interacting with the Web Page. For example, where you currently display the message "You're in the newly redesigned experience.......", put some type of display like "Welcome to my.1password.com".

I find it confusing not knowing to where I'm interacting.

1P_Rob Thanks for the response. Wasn’t sure if it had ever been included in the web app - and I’m not surprised that usage hasn’t been pronounced. When it was introduced, IIRC it replaced some other functionality - and ultimately the implementation was difficult for me to discover (and I’ve been using 1PW since somewhere around 2006-2007). I still have to go looking for it - seems like

That said, if you're simply trying to filter out items that are no longer useful to you, you might consider archiving those items so that you can still reference them if needed, but they won't appear in searches or browser extensions.

If archiving would preserve the groupings of passwords (not sure of the current nomenclature - is it still called a “vault” or something else? - that I use to group passwords associated with one project), that would be good. But as it stands now, if I archive a password, I believe it moves it out of the “Project A” grouping and into the general archive, so that when I need to find a password that was associated with Project A, I can no longer find it easily.

This may be a unique-to-me problem, to be sure - it was just a bummer to have that functionality in the past, only to see it go away with an interface change.

(Again, this is all IIRC - but I do seem to remember just being able to select “show me these vaults in search” in 1PW Preferences/Settings at some point.) Regardless, thanks for giving this a read!

Hey, folks! We're still polishing up a few things, but we're getting close to replacing the old experience with the new one permanently. I'd like to respond to some specific feedback below.

The lack of Collections support in the web app is troubling and frustrating.

heykipp thanks for letting us know this feature is useful to you. Overall we've seen very low usage of the collections feature, which was new to 1Password 8. In addition, the web app has never had support for collections, so that part hasn't changed with the new design.

That said, if you're simply trying to filter out items that are no longer useful to you, you might consider archiving those items so that you can still reference them if needed, but they won't appear in searches or browser extensions.

cc: amh686

The URL we bookmarked in the original view and all our internal documentation links to different vault items become useless.

Icannotturnoffqa we've implemented redirect support for many links, but there are some we're no longer able to support. It sounds as though the broken links you're seeing do not link to a specific vault, just to an item inside "All Vaults". That's the main case we're no longer able to support.

When linking to items in 1Password, rather than copy the URL of the item on the web, I would recommend using the "Copy Private Link" option available in all of our apps. This provides a more reliable experience, and if the user already has the app installed, it will even allow them to view the item in the app, not just on the web.

However, a lot of my custom icons did not copy over.

tamimd67 this is a known issue. They're still there, we just haven't implemented support for showing or updating them yet. It's coming soon.

cc: MrNice

Recently, it started taking forever when I am trying to log into a site for 1password to come up and fill the data in. Also I was at a site today where I was asked to pick an new password, but when I did, 1password didn't ask if I wanted to update the record.

tamimd67 thanks for the feedback! This sounds like it's just the browser extension, not the web app, so I'll pass it on to the right team. Can you share which site you were on when 1Password didn't ask if you want to update your password? And what kind of device are you on when it takes forever to fill the data in?

the Old Version when you duplicate it direct you to copy that you can edit right away.
the New Version once you duplicate it just ask you to where Vault you want to duplicate and thats nice but atleast you can edit right away instead after duplicating you have to look for your duplicate and edit again.

MrNice thanks for the feedback. This pattern matches how our other apps work, but you shouldn't need to "look for your duplicate". When you duplicate an item, we will show a small popup indicating it was successful and allowing you to undo or to view the item. You can click "View" to go straight to it and then edit it.

Please always display numerical dates as: YYYY-MM-DD

Glenlan we'll take a look at this, thanks! Ideally this and other formatting would respect the user's locale.

PLEASE DO NOT CHANGE TO THIS INTERFACE. It is so bad compared to the current one. Is this the same one in the app (The reason I uninstalled the app and just use the web interface)?

rkastner I'd love to hear more details about what it is you don't like about the new version. The user interface here matches our desktop apps as much as possible, yes.

Font size seems to be smaller, any way I can enlarge it, cards consume small area of available screen space.

ptr727 you can use normal browser zoom features to make the page content larger. The field labels are a smaller font than before, but the actual data should be the same font size.

Can I disable hiding of info, really annoying having to click fields to see info when trying to e.e.g make CC payments and info is hidden.

ptr727 there's not a setting to always reveal sensitive information right now, but in our next release (should be tomorrow), we'll support a new keyboard shortcut (Ctrl-R) to quickly reveal and conceal fields.

Can't find Random Password generator.

rangygal when you create or edit a Login item, click in the password field and you'll see a popup that will let you generate a password.

Unable to find the new Recovery Codes. Followed instructions. Watched the 6 second video 10 times, but it doesn't indicate what platform was the starting point.

rangygal I didn't see the 6-second video, but there's a longer one plus instructions here: https://blog.1password.com/introducing-1password-recovery-codes/

The video is using our desktop app (Mac, Windows, or Linux), but you can do this on any platform. On the web, it's in your profile page.

Note that right now this feature is only for family and individual accounts, not business accounts.

Scrolling at the bottom of all entries to know how many you have is not the best.

LetsSeeIfThisWorks another easy way to see the number of items is to click the sort button.

I would like to see the numbers of entries in a vault more easily.

Scrolling at the bottom of all entries to know how many you have is not the best.

The number of entries is a quick visual way to know that a something has been modified.

Further thoughts on what I reported on July 11 for #3.

When following vault item links to specific records, it is as if the new view does not load them. When you are in the original view their URL is visible in the URL. When you follow the same links, 1Password is redirecting you from the record you want to open to a generic recordless page in the vault and due to that the weird super light watermark image that makes you think like you do not have access to the record, when you can view it fine in the original view, is misleading and that explains why re-selecting the record in question from the panels on the left still loads the details.

Either that, or perhaps the new view does not support the URL values that the original view had OR it is an anomaly of the site having 2 views and not handling them being displayed properly when toggling views because the vault and item portions of the URL get dropped during the redirect. I hope this gets solved before we loose access to the original view.

In addition, PLEASE provide a workaround to users who clicked Dismiss to the top control panel and are now stuck in the new view. At least give them an option in their profile to pick one view versus another rather than leave them stuck in the new view.

Not uploading/change the Icon on New interface even i refresh the web. but, i when upload in Old interface its working