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9AmberMoog's avatar
9AmberMoog
Frequent Contributor
2 years ago

Exporting Vault Data - process no longer works?

I have in the past exported 1P Vault data by going to FILE / EXPORT / choosing the name / and a pop-up window appears with two choices: 1PUX and CSV. However no matter which option I choose, th...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello 9AmberMoog! 👋

I'm sorry that you're running into trouble when exporting your items. Make sure that you've correctly entered your account password into the field at the top of the export prompt:

You can reveal the account password in that field to ensure that there are no typos. Once the correct account password is entered, the Export Data button will turn blue and be clickable.

Let me know how that goes. 🙂

-Dave