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DalikVee's avatar
DalikVee
Occasional Contributor
3 years ago

Face ID failing and unreliable after update

Apologies if this issue has already been discussed elsewhere but the latest update to 1Password for iOS has introduced a bug where the first Face ID scan will fail when invoking 1P through Password A...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello everyone,

Our developers have made improvements to Touch ID and Face ID for 1Password on the iPhone and iPad. Please update to 8.10.26: How to keep 1Password up to date

After updating, you might see the issue one more time but biometric unlock should work properly after that. If you're still consistently running into the issue when using 8.10.26 please let me know and I can investigate further.

-Dave