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Forum Discussion
System
2 years agoSuper Contributor
Face ID issue on the iPhone
This discussion was created from comments split from: Face ID failing and unreliable after update.
linuxpng
2 years agoNew Contributor
1P_Dave sorry for the delay. The easiest way to reproduce this is to open safari on your phone go a website with login. The one I tested with this is ups.com and click the login in the upper right. When the autofill window pops up, click the key, let face id trigger, cancel, and keep repeating. iphone 14 pro max, ios 17.3 1password version 8.10.24 81024044.
I had my wife test this and hers fails in the same way.
This is slightly different than the older release that will periodically fail where you have to click the face icon from 1password to get it to try again. It immediately tries again.